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09-07-2018 01:04 AM - last edited on 10-18-2019 09:59 AM by Ryan.Paredez
I woud appriciate if anyone can help me.
I licensed EUM license but, it failed.
lisence file is in it.
property_eum-account-name=XXXXXXXXXXXXXXX-a0Q34000002q5JSEAY
(masked)
is license file bad? or any reason?
--------------------------------------------
EUM:euem-64bit-linux-4.4.3.23183.sh
APM:4.4.3.4, build 4.4.3.20077
java version "1.8.0_181"
--------------------------------------------
log
[root@eum01 eum-processor]# ./bin/provision-license /root/license.lic
Reading the license file at /root/license.lic
Successfully read the license file
Provisioning from license file /root/license.lic
Register the account ...
Exception in thread "main" java.lang.NullPointerException
at com.appdynamics.eumcloud.LicenseProvisioner.getEventServiceKey(LicenseProvisioner.java:186)
at com.appdynamics.eumcloud.LicenseProvisioner.registerAccount(LicenseProvisioner.java:164)
at com.appdynamics.eumcloud.LicenseProvisioner.provisionLicense(LicenseProvisioner.java:47)
at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.provisionLicense(OnPremLicenseProvisionCommand.java:89)
at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.run(OnPremLicenseProvisionCommand.java:81)
at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.main(OnPremLicenseProvisionCommand.java:29)
07 9 2018 03:54:00.781 +0900 main AD.SqlAccountStore ERROR
| Exception caught while querying account store:
| SQL: select * from accounts where account_name=?
| Params: [XXXXXXXXXXXXXXX-a0Q34000002q5JSEAY] masked
| java.sql.SQLException: Connections could not be acquired from the underlying database!
| at com.mchange.v2.sql.SqlUtils.toSQLException(SqlUtils.java:106)
| at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool.checkoutPooledConnection(C3P0PooledConnectionPool.java:529)
| at com.mchange.v2.c3p0.impl.AbstractPoolBackedDataSource.getConnection(AbstractPoolBackedDataSource.java:128)
| at com.appdynamics.eumcloud.data.sql.SqlDBManager.getConnection(SqlDBManager.java:59)
| at com.appdynamics.eumcloud.data.sql.SqlAccountStore.runQuery(SqlAccountStore.java:527)
| at com.appdynamics.eumcloud.data.sql.SqlAccountStore.findAccountByName(SqlAccountStore.java:334)
| at com.appdynamics.eumcloud.LicenseProvisioner.registerAccount(LicenseProvisioner.java:163)
| at com.appdynamics.eumcloud.LicenseProvisioner.provisionLicense(LicenseProvisioner.java:47)
| at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.provisionLicense(OnPremLicenseProvisionCommand.java:89)
| at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.run(OnPremLicenseProvisionCommand.java:81)
| at com.appdynamics.eumcloud.OnPremLicenseProvisionCommand.main(OnPremLicenseProvisionCommand.java:29)
| Caused by: com.mchange.v2.resourcepool.CannotAcquireResourceException: A ResourcePool could not acquire a resource from its primary factory or source.
| at com.mchange.v2.resourcepool.BasicResourcePool.awaitAvailable(BasicResourcePool.java:1319)
| at com.mchange.v2.resourcepool.BasicResourcePool.prelimCheckoutResource(BasicResourcePool.java:557)
| at com.mchange.v2.resourcepool.BasicResourcePool.checkoutResource(BasicResourcePool.java:477)
| at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool.checkoutPooledConnection(C3P0PooledConnectionPool.java:525)
| ... 9 more
|
+---------------------------------------------------------------------------------------
Solved! Go to Solution.
10-03-2018 11:48 AM - last edited on 01-06-2020 10:15 AM by Ryan.Paredez
We are sorry to hear that you are facing issues with EUM license.
At the first glance, it is not clear what type of License you have: Browser, Mobile, or Device.
We would recommend referring to the EUM License documentation, Compatibility Metrics, and a solution posted to a similar question as yours.
Let us know how it goes. Don't hesitate to update the thread if you have further questions or concerns.
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