Licensing (including Trial)

Resolved! Can we use the license.lic file of an existing On-Prem controller to a new environment?

Hello, We are moving our On-Prem AppD platform to a new environment. Can we use the license.lic file of an existing On-Prem controller to the new environment?

Resolved! Delete AppDynamics Account

I wish to delete my current AppDynamics account and recreate a new one with the invite I have received from one of my colleagues to the Subscription to get the AppD Support. The issue I am facing is, I get the below error after accepting the invite...

Resolved! AppDynamics downgrade from Pro Trial to Lite didn't complete - License denied

Hi, I experience the same issue as many other users, the downgrade from Pro Trial to Lite didn't work. On the controller (https://picasso2018040406172014.saas.appdynamics.com/controller) I see AppDynamics Pro Trial Expired. on my subscription pag...

Resolved! Usage Based OR Burst Pricing APM License Model

Hi Team, I am needing help from license and pricing model experts. We have a client that we are trying to provide a license pricing model that will meet their strict budget restriction and still provide adequate monitoring visibility. At a later sta...

Resolved! Unable to open Support Portal

Hi, i am unable to log into Support Portal. My company has a contract with AppDynamics and i am currently unable to open a support ticket because whenever i try to open Support Portal i get: Permission Denied You are trying to access an AppDynamics...

Resolved! Browser Snapshot, sessions and analytics not visible and no entry to support

Hello everyone. We signed up for the Pro Trial (12 day(s) left), but it seems that the Browser snapshot is not visible as a tab in apps and analytics (sessions) says that No data found, and i'm only able to find it through the onboarding process. I...

Resolved! Can I get an email when our license is close to expiring?

Hi Team, Currently we are using pro edition licenses in our environment which is expiring in next few day. We need to notification email before 7 days. How to achieve this. Kindly suggest. Regards, Nilesh Gade

Resolved! Error while License count extraction through REST API

Hi , I am getting below error while extracting license count from APPD saas based controller. org.appdynamics.appdrestapi.RESTAccess getApplicationsSEVERE: Exception occurred executing REST query::null org.appdynamics.licensecount.CountLicenses initS...

Resolved! Interest in Browser Synthetic monitoring

Hi, Ohio University is interested in a Synthetic Monitoring solution and I wanted to understand your pricing model and capabilities of the product. Please feel free to reach out to me at [REMOVED- to protect privacy and security] or email me at [...

Resolved! License file is not specified. Please drop the license file in the controller installation directory

Hi , Just installed the controller , but there is an error " drop the license file in the controller installation directory " Where can I find the licence file?

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