Symptoms
The EUM processor is configured for https and the https port is specified in the configuration. After starting the EUM server, the process comes up on http port but it does not listen on the https port.
Diagnosis
Any process needs a keystore to be able to perform a secure communication over https. We need to configure a key store and provide the entries in the eum properties file. If the property is not specified for key store or for any reason it is not able to access the key store, it will not start listening on the https port.
Solution
To ensure that EUM listens on the https port as well, ensure the below criterias are checked:
1. A proper keystore with valid certificates are created for the EUM processor.
2. The keystore files and password should be specified in the eum.properties file. Below are the properties that corresponds to the same:
processorServer.keyStoreFileName=mycustom.keystore
processorServer.keyStorePassword=mypassword
3. Ensure that the EUM processor has read and execute privileges on the keystore file.
4. The https port specified in the eum.properties file should be available for the EUM processor.
