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Why aren’t business transactions appearing in the Business Transaction list?

Updated 6/15/18


If one or more of your expected business transactions (BTs) are not appearing on the Business Transaction list in your Controller UI, complete the following troubleshooting steps to determine the root cause.


  1. Do you see any business transactions?
  2. Has the BT limit been reached?
  3. Do you need to revise your BT detection configuration?
  4. Are the application agents reporting?


1. Do you see any business transactions?

Check the Business Transaction list in your Controller UI, which will display only business transactions that have performance data in the selected time range by default. If you are missing data, you may need to modify your filters in case some BTs are hidden by the filter view options: View Business Transactions.


Your application may also be making calls that are not hitting the default supported interceptors. Alternatively, it could be making calls directly to EJB Entry Points or Spring Bean Entry Points, for which we disable auto discovery by default.


2. Has the BT Limit Been Reached?

AppDynamics limits the number of BTs to 50 transactions per agent and 200 transactions per business application. If traffic exceeds the 50 BTs per agent limit, any additionally detected BTs will be captured and aggregated into a virtual business transaction called "All Other Traffic." There is one "All Other Traffic" BT for each tier on which the limit is reached.


Check if the expected BTs have been categorized as “All Other Traffic” by opening the dashboard for the “All Other Traffic - <tier name>” BT and clicking the View Traffic Details link. From here, you can see a list of entry points that were hit by incoming requests after the registration limit was maxed out. If needed, you can move transactions from the All Other Traffic bucket.


All Other Traffic.png


3. Do you need to revise your BT detection configuration?

An important part of implementing AppDynamics is customizing your BT detection configuration so you can capture the most relevant transactions for your business. In addition to using automatic transaction discovery rules, you can use custom match rules  for more granular control. If customizations aren’t configured properly, you may not be capturing all of your expected BTs. For instructions on customizing detection rules, review the resources below:


4. Are the application agents reporting?  

If your agents aren’t reporting business transaction data, there may be a connection issue between your agents and the Controller. Check your agent-to-Controller connections to see if this is the root cause for missing data: Verify agent-controller connection. For additional troubleshooting tips, visit: App Agent Not Reporting.

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‎09-07-2018 01:22 PM
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