Symptoms
After updating a license from Trial to Pro and configuring the EUM Server to work with the Events Service in gathering data analytics, some on-premise users may see an error on the Web Analyze page that says "The supplied auth information is for an account that expired on [{YYYY-MM-DDTHH:MM:SS.sssT}]."
Diagnosis
The controller server.log file will show a stack trace similar to the following:
[#|2017-05-05T19:06:19.518+0530|SEVERE|glassfish3.1.2|javax.enterprise.system.std.com.sun.enterprise.server.logging|_ThreadID=664176;_ThreadName=Thread-5;|RestException(statusCode=401, code=Auth.Expired, message=The supplied auth information is for an account that expired on [{2017-03-10T08:00:00.000Z}], developerMessage=)
at com.appdynamics.analytics.shared.rest.exceptions.RestExceptionFactory.makeException(RestExceptionFactory.java:41)
at com.appdynamics.analytics.shared.rest.client.utils.RestClientUtils.validateResponse(RestClientUtils.java:110)
at com.appdynamics.analytics.shared.rest.client.utils.RestClientUtils.resolve(RestClientUtils.java:68)
at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.executeAndReturnRawResponseString(GenericHttpRequestBuilder.java:245)
at com.appdynamics.analytics.shared.rest.client.eventservice.DefaultEventServiceClient.getEventType(DefaultEventServiceClient.java:162)
at sun.reflect.GeneratedMethodAccessor5132.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.singularity.ee.controller.beans.analytics.client.AccountCreatingAnalyticsClient$ProxyingEventServiceClient.invoke(AccountCreatingAnalyticsClient.java:98)
at com.sun.proxy.$Proxy702.getEventType(Unknown Source)
at com.appdynamics.analytics.shared.rest.client.DefaultAnalyticsClient.getEventType(DefaultAnalyticsClient.java:37)
at com.singularity.ee.controller.beans.analytics.client.DefaultAnalyticsDataTransferClient.getEventTypeAsJsonNode(DefaultAnalyticsDataTransferClient.java:873)
at com.singularity.ee.controller.beans.analytics.client.DefaultAnalyticsDataTransferClient.getBrowserRecordFieldDefinitions(DefaultAnalyticsDataTransferClient.java:638)
at com.singularity.ee.controller.ui.services.analytics.AnalyticsMetaDataUiService.getBrowserFieldDefinitions(AnalyticsMetaDataUiService.java:291)
at sun.reflect.GeneratedMethodAccessor5130.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:185)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:708)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:770)
at org.apache.catalina.core.StandardWrapper.service(StandardWrapper.java:1550)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:343)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at com.google.inject.servlet.FilterChainInvocation.doFilter(FilterChainInvocation.java:89)
at com.google.inject.servlet.ManagedFilterPipeline.dispatch(ManagedFilterPipeline.java:119)
at com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:133)
at com.google.inject.servlet.GuiceFilter$1.call(GuiceFilter.java:130)
at com.google.inject.servlet.GuiceFilter$Context.call(GuiceFilter.java:203)
at com.google.inject.servlet.GuiceFilter.doFilter(GuiceFilter.java:130)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at com.singularity.ee.controller.ui.filter.RestSessionFilter.doFilter(RestSessionFilter.java:107)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at com.singularity.ee.controller.servlet.CsrfFilter.doFilter(CsrfFilter.java:84)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at com.singularity.ee.controller.servlet.RequestOriginMarkingFilter.doFilter(RequestOriginMarkingFilter.java:26)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at com.singularity.ee.controller.servlet.CacheControlFilter.doFilter(CacheControlFilter.java:65)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:256)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:217)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:279)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
at org.apache.catalina.core.StandardPipeline.doInvoke(StandardPipeline.java:655)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:595)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:161)
at org.apache.catalina.connector.CoyoteAdapter.doService(CoyoteAdapter.java:331)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:231)
at com.sun.enterprise.v3.services.impl.ContainerMapper$AdapterCallable.call(ContainerMapper.java:317)
at com.sun.enterprise.v3.services.impl.ContainerMapper.service(ContainerMapper.java:195)
at com.sun.grizzly.http.ProcessorTask.invokeAdapter(ProcessorTask.java:860)
at com.sun.grizzly.http.ProcessorTask.doProcess(ProcessorTask.java:757)
at com.sun.grizzly.http.ProcessorTask.process(ProcessorTask.java:1056)
at com.sun.grizzly.http.DefaultProtocolFilter.execute(DefaultProtocolFilter.java:229)
at com.sun.grizzly.DefaultProtocolChain.executeProtocolFilter(DefaultProtocolChain.java:137)
at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:104)
at com.sun.grizzly.DefaultProtocolChain.execute(DefaultProtocolChain.java:90)
at com.sun.grizzly.http.HttpProtocolChain.execute(HttpProtocolChain.java:79)
at com.sun.grizzly.ProtocolChainContextTask.doCall(ProtocolChainContextTask.java:54)
at com.sun.grizzly.SelectionKeyContextTask.call(SelectionKeyContextTask.java:59)
at com.sun.grizzly.ContextTask.run(ContextTask.java:121)
at com.sun.grizzly.util.AbstractThreadPool$Worker.doWork(AbstractThreadPool.java:554)
at com.sun.grizzly.util.AbstractThreadPool$Worker.run(AbstractThreadPool.java:533)
at java.lang.Thread.run(Unknown Source)
|#]
Solution
The events-service-api-store.properties file under events-service/conf directory should have the following properties:
in 4.3.x
ad.accountmanager.key.controller = <the value that you see admin.jsp > controller setting for the 'appdyamics.on.premise.event.service.key' property>
ad.accountmanager.key.eum= <the value that you see admin.jsp > controller setting for the 'appdynamics.es.eum.key' property>
in 4.2.x
ad.accountmanager.key.controller = <the value that you see admin.jsp > controller setting for the 'appdynamics.analytics.server.store.controller.key' property>
ad.accountmanager.key.eum= <the value that you see admin.jsp > controller setting for the 'appdynamics.es.eum.key' property>
Note: Restart the events service after making the above changes. The controller does not require a restart.
Additionally, double check that the admin.jsp > controller setting properties has the following property: eum.es.host = <the Events Service endpoint URL>
