Knowledge Base

cancel
Showing results for 
Search instead for 
Did you mean: 

SaaS Network Requirements: IP Ranges to connect to AppDynamics SaaS Controller, Analytics and EUM

AppDynamics SaaS customers must make sure that their Agents can communicate to the AppDynamics SaaS Infrastructure (including the Controller, Analytics, and EUM) from the customer's network by whitelisting certain IP ranges. Click on the sections below for details:

 

For Controller:

In a SaaS environment, various Agents communicate to the SaaS Controller to publish metrics.

 

These Agents can be:
1. Application Agent(Java, PHP, .Net, Python etc)
2. Machine Agent
3. Database Agent
4. WebServer Agent
5. Machine Agent
6. Analytics Agent (v4.3.onwards)

 

Agents need to connect to an AppDynamics Controller in order to retrieve configuration data and send back information about the monitored environment. The connection between the Agent and the Controller is a one-way connection initiated by the Agent.

 

Existing AppDynamics ranges: 

To enable these Agents to communicate with a Controller, whitelist the IP range below:

 

• 69.27.44.0/24
• 198.169.194.0/23

• 69.27.41.0/24
• 69.27.42.0/24
• 162.210.94.0/23

 

Additional IP blocks: 

In addition to AppDynamics’ existing ranges, whitelist the following additional blocks or ranges of IP addresses. Due to the technical architecture of the DDoS services provided by our vendor, the entire set of ranges must be whitelisted:

 

• 199.83.128.0/21
• 198.143.32.0/19
• 149.126.72.0/21
• 103.28.248.0/22
• 45.64.64.0/22
• 185.11.124.0/22
• 192.230.64.0/18
• 107.154.126.0/24
• 2a02:e980::/29

 

Quick Reference: https://docs.appdynamics.com/display/PAA/SaaS+IP+Ranges#SaaSIPRanges-IPRanges

  

Note: All communication with the AppDynamics SaaS Platform is OUTBOUND-only, and only uses port 443 for HTTPS over TCP. Our customers do NOT need to allow any inbound communication from the AppDynamics SaaS Platform and our customers do NOT need to allow any other ports or protocols in order to use the AppDynamics SaaS Platform.

 

For more information, see the following sections App Agent Security and Machine Agent Security.

 

For Analytics:

SaaS customers' Analytics Agent or on-premises Controller needs to communicate with SaaS Analytics Processor in order to publish application/log events.

 

For the analytics capabilities of the AppDynamics SaaS Platform, analytics.api.appdynamics.com needs to be whitelisted. If a customer is not comfortable with whitelisting based on DNS names, then they should be whitelisting the full IP range for the AWS UsWest2 region.

 

See: https://ip-ranges.amazonaws.com/ip-ranges.json

 

For EUM:

EUM JavaScript Agents and Mobile Agents (iOS/Android/Xamarin) send beacons to EUM Cloud Collectors, so it's expected that the end-users network should allow communication to the EUM Cloud Collectors located at col.eum-appdynamics.com

 

Customers with an on-premise Controller will need to whitelist the EUM Cloud Aggregator, located at api.eum-appdynamics.com.

 

Both EUM CloudCollectors and Aggregator are hosted in AWS Region USWest2, same as Analytics.

 

If the customer can't whitelist based on domain, they should be whitelisting the full IP range for AWS UsWest2 region.

 

See: https://ip-ranges.amazonaws.com/ip-ranges.json

 

Last Updated: 1/4/18, updates to Controller existing AppDynamics ranges and additional IP blocks.