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How to resolve Analytics Agent startup failure


 The Analytics Agent startup fails with the following error in the Analytics Agent logs:


[2017-06-02T13:09:47,657+02:00]  [ERROR]  [analytics-agent-sync-thread-0]  [c.a.a.agent.sync.ErrorMessageHelper]  Analytics agent failed to connect to the controller registration endpoint. Could not execute request to https://<controller host>/rest/analytics/agent/register
Caused by: PKIX path building failed: unable to find valid certification path to requested target



The issue occurs when using a self-signed certificate for the Controller.


The Analytics Agent uses a truststore for the JRE to validate the certificate of the connecting server. The truststore does not have self-signed certificates added to the store by default.



Import the client certificate to the JRE truststore, which is located in the Java directory used by the Analytics Agentby default.


Example: JAVA_HOME/lib/security/cacerts


Version history
Last update:
‎03-01-2019 10:33 AM
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