When clicking on certain screens in the Controller (e.g., Analytics → Configuration), you may encounter the message "Please install Flash to use this feature" in the top right corner. This is due to the fact that a few screens in the Controller UI leverage Flash and require Flash Player 10 or greater. AppDynamics recommends version 11.
This behavior may be noticed in all browsers, but the steps in this article are specific to Chrome. We recommend that all customers using the latest version of Chrome enable Flash.
Please note that it’s a top priority for AppDynamics to remove Flash from the product and work is currently in process. Watch for announcements in our monthly Product Updates.
In the latest versions of Chrome, your Flash settings will be overridden every time you restart your browser. Please follow the instructions below to enable Flash in your specific Chrome version:
The Enable Ephemeral Flash Permissions feature mentioned above is not available in Chrome v71. If you quit Chrome, your Flash settings won’t be saved. You will need to re-enable Flash each time you load your browser. To enable Flash, follow the steps below:
1. Browse to your AppDynamics Controller.
2. Click the drop-down menu to the left of the URL bar (typically a lock icon).
3. Set Flash settings to Allow. (Note: If you don’t see the Flash setting, click Site Settings and you will see the option to enable Flash)
4. Reload the page.
5. If you close and restart the browser, you will need to complete these 4 steps above again.
As a best practice, we also recommend disabling AdBlock when using the Controller UI to avoid issues loading particular screens. For instructions, see: How do I disable AdBlock in Chrome?