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All Java agents have been registered but are reporting status as down. What do I do?

Problem:

 

All Java Agents under the application have been registered successfully, but are reporting status as down.

 

From the Agent logs:

 

Screen Shot 2018-06-27 at 2.37.00 PM.pnglog file

 

Solution:

 

  1. First, check if the Agents have been disabled
    • In the Controller UI, click on the App Server Agents tab, and then click "Enable Agents."
  2. Then, verify if any Action Suppression actions have been configured?
    • In the Controller UI, click on Alert & Respond tab, and then click on Actions.
    • Uncheck the "Disable reporting for Associated Agents" checkbox.

ActionSuppression.pngAction Suppression Config

Version history
Revision #:
7 of 7
Last update:
‎11-28-2018 02:49 PM
Updated by:
 
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