Getting error:- SimMachinesAgentService#registerMachine(SimMachineMinimalDto) - Result: 401 Unauthorized - content

[Amit.Bisht]

Hello Team,

We have deployed machine agent as an  side car(different container within a pod) for  apache in OSE. It's working for most of the pod but for one pod we are getting below error.

code-external-site-ui-sit-50-gm9np==> [system-thread-0] 23 Jan 2024 08:22:14,654 DEBUG RegistrationTask - Encountered error during registration.

com.appdynamics.voltron.rest.client.NonRestException: Method: SimMachinesAgentService#registerMachine(SimMachineMinimalDto) - Result: 401 Unauthorized - content:

at com.appdynamics.voltron.rest.client.VoltronErrorDecoder.decode(VoltronErrorDecoder.java:62) ~[rest-client-1.1.0.245.jar:?]

at feign.SynchronousMethodHandler.executeAndDecode(SynchronousMethodHandler.java:156) ~[feign-core-10.7.4.jar:?]

at feign.SynchronousMethodHandler.invoke(SynchronousMethodHandler.java:80) ~[feign-core-10.7.4.jar:?]

at feign.ReflectiveFeign$FeignInvocationHandler.invoke(ReflectiveFeign.java:100) ~[feign-core-10.7.4.jar:?]

at com.sun.proxy.$Proxy114.registerMachine(Unknown Source) ~[?:?]

at com.appdynamics.agent.sim.registration.RegistrationTask.run(RegistrationTask.java:147) [machineagent.jar:Machine Agent v23.9.1.3731 GA compatible with 4.4.1.0 Build Date 2023-09-20 05:14:38]

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) [?:?]

at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:305) [?:?]

at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:305) [?:?]

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]

at java.lang.Thread.run(Thread.java:834) [?:?]

code-external-site-ui-sit-50-gm9np==> [system-thread-0] 23 Jan 2024 08:22:17,189 DEBUG GlobalTagsConfigsDecider - Global tags enabled: false

code-external-site-ui-sit-50-gm9np==> [system-thread-0] 23 Jan 2024 08:22:17,189 DEBUG RegistrationTask - Running registration task

code-external-site-ui-sit-50-gm9np==> [system-thread-0] 23 Jan 2024 08:22:17,256  WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.

code-external-site-ui-sit-50-gm9np==> [system-thread-0] 23 Jan 2024 08:22:17,256 DEBUG RegistrationTask - Encountered error during registration.

We have cross-verified and everything looks good from the configuration end. 

Kindly help us with your suggestions.

[Ryan.Paredez]

Hi @Amit.Bisht,

I searched for your error and found a few existing posts that mention it. Please take a look and see if you can find a solution or a lead in them.

https://community.appdynamics.com/t5/forums/searchpage/tab/message?filter=location&q=%22Result:%2040...

[Amit.Bisht]

@Ryan.Paredez  Thanks for your reply. I have gone thought all the post. They are mentioning about the incorrect configuration, could be possible reason of the error. The configuration look good from our side i.e. same config is working other PODS.

I have opened the support case and we are working on it.

Regards,

Amit Singh Bisht

[Ryan.Paredez]

Hi @Amit.Bisht,

Thanks for letting me know! Could you come back here and share the outcome with the Support case? 

[Amit.Bisht · Accepted solution]

Hello Ryan,

The error was related to the stale connection. After clearing the  clearing the stale nodes from controller end it got resolved.

[Ryan.Paredez]

Hi @Amit.Bisht,

Thank you so much for following up with a solution to your issue. We love to see that here in the community!