Not able to see metric value while receiving avg response time alert

[Support.Group-mail]

Hi,

While receiving overall avg response time alert, we want to see particular value when alert triggered for definded threshold.

e.g like i configured threshold in warning as 75 n at that time overall avg respone time metric value was 78, i received the alert that it breached defined threshold but i am not able to see that particualar value i.e 78(what was the value at that moment when alert trigerred). how can i fix this.

[Allan.Schiebold]

Hi. 

Can you post a screen shot of your health rule warning and critical conditions?

Thanks!

[Support.Group-mail]

@Allan.Schiebold  Please see below screenshot :-

[Allan.Schiebold]

If you drill into the alert you will see a message like this: 

"condition 1's value 31.60 was greater than the threshold 30.00 for the last 5 minutes"

Which gives you the value that caused the threshold breach. 

[Support.Group-mail]

Sorry @Allan.Schiebold i am not able to drill, can this value can be shown in while receiving alert like i am seeing value for other alerts but i am not seeing for overall n backend avg response time

[Jim.Ritchey]

Hi.  We started experiencing this same thing when we started using the "persistence threshold" feature recently added to AppD (as defined in the documentation).   We were about to submit it as a bug, and found this support ticket.   If you remove the Persistence Threshold from the rule, the violation messages will show the value once again.   So, yes, please investigate.  I hope this additional information helps narrow-down the search.  

[Allan.Schiebold]

Hi. All health rule violations are an event which you can open up. It will look like this:

 

[Jim.Ritchey]

I've attached two screenshots exemplifying the problem.   One omits the value of the metric that has exceeded its threshold.   The second shows how it should normally look.   The problem happens when a "persistence threshold" is specified on the rule (in my experience).  Hope this helps.  

[Allan.Schiebold]

Ok I see now. Apologies for the confusion. Since Persistence thresholds could have any number of violations in a time range it's not possible to display like a normal health rule. There is an enhancement request for this capability. Thanks. 

[Ryan.Paredez]

Hi @Jim.Ritchey and @Support.Group-mail,

Please submit this idea on our Idea Exchange part of the Community. 

Customers may log in to view, vote, and comment on Ideas here:

https://community.appdynamics.com/t5/Idea-Exchange/idb-p/ideas