Otel traces data not visible in AppDynamics

[Oliver.Ulfik]

Hi team,
I have currently configured my Otel Collector to send traces data from the adservice (Otel-demo service) to AppDynamics over a proxy. My problem is that AppDynamics doesn't show any ingested data in the Otel section (No Data available). The collector logs show no errors.

This is my Collector config:

config: |
  receivers:
    otlp:
      protocols:
        grpc:
        http:

  processors:
      resource:
      attributes:
      - key: appdynamics.controller.account
        action: upsert
        value: "company"
      - key: appdynamics.controller.host
        action: upsert
        value: "company.saas.appdynamics.com"
      - key: appdynamics.controller.port
        action: upsert
        value: 443

    batch:
      send_batch_size: 90
      timeout: 30s

  exporters:
    otlphttp:
      endpoint: "https://some-agent-api.saas.appdynamics.com"
      headers: {"x-api-key": "<some-api-key>"}

     logging:
      verbosity: detailed
      sampling_initial: 10
      sampling_thereafter: 5

  extensions:
    zpages: 
  service:
    telemetry:
      logs:
        level: debug
    extensions: [zpages]
    pipelines:
      traces:
        receivers: [otlp]
        processors: [resource, batch]
        exporters: [logging, otlphttp]

env:
- name: HTTPS_PROXY
  value: proxy.company.com:8080

[Ryan.Paredez]

Hi @Oliver.Ulfik,

One of your posts was flagged for spam, (the one with the larger code snippet). I've decided to leave this post here and archive the other.

If you have not yet seen them, here are some Otel Technical Knowledge Base articles we have around Otel.

If I find any more specific info, I'll be sure to share it. In the meantime, let's see if the Community can jump in and help out.

[Oliver.Ulfik]

Hi @Ryan.Paredez ,
yes, seems like the collector log was too long. If someone wants to have a look, here is the link to my logfile: https://github.com/open-telemetry/opentelemetry-collector/files/12803473/collector-log.txt