Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
I have been trying to implement a simple report using one of my User Experience applications for the source data. I can go in and setup the report and tell it to use my EUM app and schedule it. But when I receive the email at the correct time, I receive the following error Your Appdynamics Report titled testing1 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: 14ab86a0-1202-440d-9d1a-556ec70ee88d)." Does anyone know how to fix this error? Currently reporting on APM works perfectly...
Are you facing this issue with all dashboard reports or specific one?
Could you please share the reporting server log to debug the issue
Here is my log file. I have commented out some descriptive items such as url. If you need to see those please let me know.. I tried to send it privately but i cant send files that way.
Yes this is happening for all User Experience reports that I run. I have attached a screenshot of my report config.
Thanks for the help.
Any updates or resolutions for this issue? We're running version 4.5.1 with error => Your Appdynamics Report titled Test_2 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: bb4a36dc-7e48-4594-8235-a74dd74de779).
Sent in a AppDynamics ticket and support solved this problem. If you're running an on premise controller running Version 4.5, we had to add a propery variable in the admin.jsp console under the account settings -> your account name. Added property "reports-service-controller-url" with value "http://localhost:8090/controller/" .
- To identify this problem I had to enable "true" for "phantomDebugFlag" mode from the default reports configuration /opt/AppDynamics/Controller/reporting_service/reports/config/default-config.json . To get enough logging generated to the /Controller/logs/reporting-service.log .