Reports for EUM DATA

[Wesley.Graviett]

Hi,

I have been trying to implement a simple report using one of my User Experience applications for the source data. I can go in and setup the report and tell it to use my EUM app and schedule it. But when I receive the email at the correct time, I receive the following error Your Appdynamics Report titled testing1 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: 14ab86a0-1202-440d-9d1a-556ec70ee88d)." Does anyone know how to fix this error? Currently reporting on APM works perfectly... 

Thanks! 

[Atyuha.Pal]

Hi Wesley,

Are you facing this issue with all dashboard reports or specific one?

Could you please share the reporting server log to debug the issue

Thanks,

Atyuha

[Wesley.Graviett]

Here is my log file. I have commented out some descriptive items such as url. If you need to see those please let me know.. I tried to send it privately but i cant send files that way. 

Yes this is happening for all User Experience reports that I run. I have attached a screenshot of my report config.  

Thanks for the help. 

[Wesley.Graviett]

Anybody have any updates on this?

[Kay.Koedel]

We have the same Problem. Hwo can we solve this problem?

[Fernando.Santos]

Hi, 

I'm facing the same problem. Have anybody solved this?

[William.Nixon]

Any updates or resolutions for this issue? We're running version 4.5.1 with error => Your Appdynamics Report titled Test_2 had error code 1. Error text: Capture runPhantom onClose: Phantom produced non-zero error code, no report created after 2 tries. (runUUID: bb4a36dc-7e48-4594-8235-a74dd74de779).

 

[shikha.pal]

Hey,

Did you get the solution for this. I m stuck with the same issue.

Thanks in Advance!!

Shikha

[Wesley.Graviett]

We still have this problem :( in V4.5.4 . We just don't use reports anymore. 

[Wesley.Graviett]

Sent in a AppDynamics ticket and support solved this problem. If you're running an on premise controller running Version 4.5, we had to add a propery variable in the admin.jsp console under the account settings -> your account name. Added property "reports-service-controller-url" with value "http://localhost:8090/controller/" . 

- To identify this problem I had to enable "true" for "phantomDebugFlag" mode from the default reports configuration /opt/AppDynamics/Controller/reporting_service/reports/config/default-config.json . To get enough logging generated to the /Controller/logs/reporting-service.log .