End User Monitoring (EUM)

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Not capturing required details of crash

Sahana.BR
Producer

Not capturing required details of crash

When mobile application leads to crash, it doesn't capture crash details like exception name, path and doesn't showup any events prior to crash and not showing any user data.

Not capturing required details of crash
3 REPLIES 3
Ryan.Paredez
Community Manager

Re: Not capturing required details of crash

Hi @Sahana.BR,

 

Thanks for sharing on community. I found this AppD Docs page that lists a lot of info on crashes. Setting up and analyzing. Please have a look: https://docs.appdynamics.com/display/PRO45/Mobile+Real+User+Monitoring

 

If you find anything, please do share those learnings back here on this post. Knowledge sharing is what helps drive this community!


Thanks,
Ryan, AppDynamics Community Manager



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Sahana.BR
Producer

Re: Not capturing required details of crash

After following all the steps in documentation, it doesn't capture any events prior to Crash and details like exception name. PFA for reference.Capture.PNG 

Ryan.Paredez
Community Manager

Re: Not capturing required details of crash

Hi @Sahana.BR,

 

I, unfortunately, don't have any next steps for you. Let's see if the community can jump in and help. If you happen to find a solution yourself. Please be sure to share that information back here as a reply to your post. 


Thanks,
Ryan, AppDynamics Community Manager



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