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how to change time in pdf report sent as scheduled

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how to change time in pdf report sent as scheduled

hi Everyone,

faced strange problem - dashbord shoowd right timezone, but when i schedule dashbord as a report i got absolutely another time and what is wierd - whatever timezone i choose before sending , i get the same time in recieved pdf file reports. how we can regulate timezone in pdf file. attaching  screen for dashboard and recieved report as well.

Thank you in advance for your help with this, Elena

how to change time in pdf report sent as scheduled
4 REPLIES 4
AppDynamics Team

Re: how to change time in pdf report sent as scheduled

Hello Elena, 

 

Please confirm whether controller has been installed on linux OR windows env? 

We have noted an issue with phantomjs source library on windows env while doing timezone conversion for reports. 

 

Thanks,

Harish



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p>Thanks,
Harish Kumar, Sr. Engineer




Re: how to change time in pdf report sent as scheduled

hi Harish,
Thank you for info, Yes, we have controller installed on windows OS. so we need waiting for patch ?
AppDynamics Team

Re: how to change time in pdf report sent as scheduled

Hello Elena, 

 

Thanks for the details. Could you please change config param ignoreReportDataTZ to true in default-config.json file at /controller/reporting_service/reports/config/

Restart reporting service and generate report now. This param will basically ignore UI timezone selection and use controller server time. 

 

Unfortunately, this issue needs fix at phantomjs source level and can not be fixed by modifying controller code. Team is trying other approaches where reporting service will work with respect to timezone selection as it works in linux env but it will be taking considerable amount of time and no ETA as of now. 

 

Regards,

Harish

 

 



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
p>Thanks,
Harish Kumar, Sr. Engineer




Re: how to change time in pdf report sent as scheduled

thank you , Harish, it helped a lot!!