Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
I'm trying to install Controller jobs and I get this error.
Task failed: Upload os packages prerequisite validation script on host: smartnet-virtual-machine as user: smartnet with message: Error occurred while performing the file operation: copy java.nio.file.AccessDeniedException: /home/smartnet/appdynamics/platform/product/controller/check-prerequisite-packages.sh
Can anyone help?
Solved! Go to Solution.
"AccessDeniedException" looks like it could possibly be a permissions issue on first glance. Make sure you're running the commands as a user with sufficient privileges.
Can you share a bit more about what you've done so far and what you're trying to accomplish? It appears you wish to deploy an on-prem controller.
https://docs.appdynamics.com/display/PRO45/Platform+Installation+Quick+Start - This "quick start" guide could be of assistance as you go through the process.
A couple options-
Are you attempting to deploy this controller as a trial or under a paid license? If this is a trial, and you're open to trying a SaaS controller instead (trouble free, no controller install/configuration needed), we can get you in touch with an AppDynamics Account Manager to further assist in creating that SaaS trial.
If this is a paid license on-prem deployment, our support team would be more than happy to assist you to avoid any further frustration with the on-prem controller deployment: https://help.appdynamics.com/hc/en-us/requests/
Ryan, AppDynamics Community Manager