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03-27-2020 08:03 PM - last edited on 03-30-2020 10:01 AM by Ryan.Paredez
hello all,
I'm trying to install Controller jobs and I get this error.
Task failed: Upload os packages prerequisite validation script on host: smartnet-virtual-machine as user: smartnet with message: Error occurred while performing the file operation: copy java.nio.file.AccessDeniedException: /home/smartnet/appdynamics/platform/product/controller/check-prerequisite-packages.sh
Can anyone help?
Solved! Go to Solution.
03-30-2020 03:17 PM
Hi Abdelrahman.Kazamel-
"AccessDeniedException" looks like it could possibly be a permissions issue on first glance. Make sure you're running the commands as a user with sufficient privileges.
Can you share a bit more about what you've done so far and what you're trying to accomplish? It appears you wish to deploy an on-prem controller.
https://docs.appdynamics.com/display/PRO45/Platform+Installation+Quick+Start - This "quick start" guide could be of assistance as you go through the process.
A couple options-
Are you attempting to deploy this controller as a trial or under a paid license? If this is a trial, and you're open to trying a SaaS controller instead (trouble free, no controller install/configuration needed), we can get you in touch with an AppDynamics Account Manager to further assist in creating that SaaS trial.
If this is a paid license on-prem deployment, our support team would be more than happy to assist you to avoid any further frustration with the on-prem controller deployment: https://help.appdynamics.com/hc/en-us/requests/
03-30-2020 03:42 PM
Hello Philip,
yes i try to install on-prem paid license , i have access till 24-FEB and i need help ,
i try to click help center link but doesn't work , i will send you more details in message
04-01-2020 03:12 PM
Thanks,
Ryan, Cisco AppDynamics Community Manager
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