install controller job using ubuntu

[Abdulrahman.Kazamel]

hello all,

I'm trying to install Controller jobs and I get this error.

Task failed: Upload os packages prerequisite validation script on host: smartnet-virtual-machine as user: smartnet with message: Error occurred while performing the file operation: copy java.nio.file.AccessDeniedException: /home/smartnet/appdynamics/platform/product/controller/check-prerequisite-packages.sh

Can anyone help?

[Philip.Rogers]

Hi Abdelrahman.Kazamel-

"AccessDeniedException" looks like it could possibly be a permissions issue on first glance. Make sure you're running the commands as a user with sufficient privileges.

Can you share a bit more about what you've done so far and what you're trying to accomplish? It appears you wish to deploy an on-prem controller.

https://docs.appdynamics.com/display/PRO45/Platform+Installation+Quick+Start - This "quick start" guide could be of assistance as you go through the process.

A couple options-

Are you attempting to deploy this controller as a trial or under a paid license? If this is a trial, and you're open to trying a SaaS controller instead (trouble free, no controller install/configuration needed), we can get you in touch with an AppDynamics Account Manager to further assist in creating that SaaS trial. 

If this is a paid license on-prem deployment, our support team would be more than happy to assist you to avoid any further frustration with the on-prem controller deployment: https://help.appdynamics.com/hc/en-us/requests/

[Abdulrahman.Kazamel]

Hello Philip,

yes i try to install on-prem paid license , i have access till 24-FEB and i need help ,

i try to click help center link but doesn't work , i will send you more details in message

[Ryan.Paredez · Accepted solution]

Hi Community, 

As it turns out, we're not able to troubleshoot this question because this problem involves on-prem free trial. 

On-prem trial deployments are not self-service. For further assistance, please contact AppD here: https://www.appdynamics.com/company/contact-us/

A few other resources:

• AppD partners should speak to their AppD representative for further assistance. 
• AppD customers can dive deeper into the issue 1:1 with Support here: help.appdynamics.com.

As you have learnings, please share with your peers in the AppDynamics Community, as appropriate.