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09-26-2017 03:40 PM - last edited on 02-29-2024 01:27 PM by Ryan.Paredez
When I tried to access the REST API (curl/browser), I got an 500 internal service error (with
Exception Id:b0f9087c-6551-4f1e-bfe0-93a3353cd59d). The controller UI is working fine.
The server log is attached.
[Post edited by @Ryan.Paredez to remove attached log file. If you do share a Log file, make sure you redact any sensitive information from the file]
Solved! Go to Solution.
09-27-2017 08:53 PM
Could you try calling API from any REST client like postman, make sure you are entering correct username "username@accountName" followed by password.
Could you share the screen shots and API you are trying to call.
09-27-2017 09:31 PM
Hi, it used to work for an earlier installation. I followed the doc https://docs.appdynamics.com/display/PRO43/Application+Model+API#ApplicationModelAPI-RetrieveAllBusi... using curl. Also tried in browser. I did make sure the username and password are correct (in the form of user@customer:secret). I got 500 for every rest API. One example screenshot is attached.
09-28-2017 08:06 AM
Could you try using accountname as "customer1" instead of customer.
Ex - user@customer1:secret
Or just hit the rest API on browser and enter credentials as user@customer1 followed by password. Let us know how it goes.
09-28-2017 11:50 AM
Hi, sorry I made a typo. Yes I'm using customer1 (user@customer1:secret). The auth is correct otherwise it gives 403 forbidden.
10-12-2017 11:54 AM
Hi Pratik,
Just wondering if you have any idea on this? I'm still having this problem.
10-12-2017 01:40 PM
Reinstalling everything seems to solve the problem but would be nice if didn't have to reinstall...
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