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I receive a monthly report. I send this report to software teams by creating a manual record via ServiceNow.
The report detail I received is the call per min and responsetime value of the monthly related service. For example, if the xxx service is more than 5 and the responsetime is greater than 2000 seconds in 1 month, it is in the warning sla category for me.
I want to convert these processes to ServiceNow automation. However, there were places I could not get with API. Can I create incidents in the ServiceNow event part on this monthly report basis and the periods I want?
Hello, @Haluk Yaşar.Erol
How's your ServiceNow automation going? Have you made inroads on your monthly report?
C. Landivar, Community Manager and Editor