Enterprise Console service is not starting in windows

[sundaravel.rajendran]

DEBUG [2021-06-30 09:23:50,172] org.apache.tomcat.jdbc.pool.ClassLoaderUtil: Attempting to load class[com.mysql.cj.jdbc.Driver] from sun.misc.Launcher$AppClassLoader@764c12b6
TRACE [2021-06-30 09:23:50,187] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] obtained in 333 millis
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: statement:[/* ConfigurationStoreDao.get */ select property_key, property_value, property_schema, entity_id, entity_type, last_modified_at from configuration_store where entity_id = ? and entity_type = ? and property_key = ?] took 3 millis
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: ObjectName = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: name = metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: Send create notification of object metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
DEBUG [2021-06-30 09:23:50,250] javax.management.mbeanserver: JMX.mbean.registered metrics:name=com.appdynamics.platformadmin.db.ConfigurationStoreDao.get
TRACE [2021-06-30 09:23:50,250] org.skife.jdbi.v2.DBI: Handle [org.skife.jdbi.v2.BasicHandle@3dc82e6a] released
ERROR [2021-06-30 09:23:50,250] com.appdynamics.platformadmin.core.service.EncryptionServiceSCSImpl: SCS initialization failed
! java.lang.NullPointerException: null
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:30)
! at com.appdynamics.platformadmin.db.mappers.ConfigurationStoreMapper.map(ConfigurationStoreMapper.java:25)
! at org.skife.jdbi.v2.RegisteredMapper.map(RegisteredMapper.java:35)

[jaganathan.ellappan]

Hi @Hiroki.Ito and @sundaravel.rajendran 

I have installed a fresh enterprise console and controller and have upgraded the version. Unfortunately, I have issues on both so I have backup all the dashboard and alerts & all other details required to full fill the app.

thanks

[Hiroki.Ito]

Hi @jaganathan.ellappan,

Thank you for the update and installing fresh enterprise console and upgrading controller.

Could you please elaborate more on what kinds of issues you have for both enterprise console and controller?

Please share screenshots showing the issue and snippet of logs if there are errors.

Log for enterprise console is platform-admin-server.log and logs for controller is server.log as written in document below.

https://docs.appdynamics.com/21.4/en/application-performance-monitoring-platform/enterprise-console/... 

Best Regards,

Hiroki