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Hi @Bill.Youngman , Thank you for posting to the community. First, could you please try curl command below to make sure your apiClientName and client_secret are correct? https://docs.appdynamics.com/21.10/en/extend-appdynamics/appdynamics-apis/api-clients#APIClients-GeneratetheTokenThroughanAPI  curl -X POST -H “Content-Type: application/vnd.appd.cntrl+protobuf;v=1” “https://< controller address >/controller/api/oauth/access_token” -d ‘grant_type=client_credentials&client_id=< apiClientName >@< accountName >&client_secret= *AppDynamics Client Secret* "’ The curl command should return access_token. Then, in your http_poller input, please include the header and body just like the curl command. Currently, it includes grant_type, client_id, and client_secret in the headers, so they should be in the body. In addition, Accept and Authorizations headers are not necessary for the REST API that generates the token. Authorization header is necessary for other REST API that uses the generated token. e.g. urls => { AppDynamics => { method => post url => "https:// *appdynamics-test-account* /controller/api/oauth/access_token" body => "grant_type=client_credentials&client_id=< apiClientName >@< accountName >&client_secret= *AppDynamics Client Secret* " headers => { "Content-Type" => "application/vnd.appd.cntrl+protobuf;v=1" } } } Best Regards, Hiroki ... View more

Hi @Gregory.Burkhead, Thank you for checking the version. v20.5.0 is not that old as I expected. Upgrading the agent may not fix this issue. (Though it is always recommended to upgrade to the latest version because there are many resolved issues in other area) Further investigation may require debug logs, so could you please raise a support ticket and attach debug logs, configuration files, controller url(if it is saas) and custom match rule configuration screenshots? * Support is only accessible for non trial/Lite customers.   In addition, if you are able to learn anything from the support, could you please share that knowledge here? Peer to peer support and knowledge sharing are what drives the community. Best Regards, Hiroki ... View more

Hi @Gregory.Burkhead , Thank you for posting to the community. Could you please check the version of Java Agent you are using? If it is old(before 4.5.2), there was an issue related to priority of custom match rule, so could you please upgrade Java Agent and check again? If not, I think this requires investigation of agents log, so could you please raise a support ticket? * Support is only accessible for non trial/Lite customers. How do I submit a Support ticket? An FAQ https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-submit-a-Support-ticket-An-FAQ/ta-p/28959  If you raise a support ticket, sharing debug log, configuration files, controller url(if it is saas) and custom match rule configuration screenshots may be helpful. Please see the knowledge base article for taking a debug log. Please make sure to take debug log while loading the business transactions. https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-enable-DEBUG-level-logging/ta-p/14327  Best Regards, Hiroki ... View more

Hi @Sergio.Mandujano , Thank you for posting to the community. Could you please delete the file below and restart the machine agent? /opt/appdynamics/machine-agent/monitors/analytics-agent/analytics-agent.id   The stale pid file can cause the error. If this doesn't fix the issue, could you please check errors in analytics-agent.log? Best Regards, Hiroki ... View more

Hi @jaganathan.ellappan ,   This uninstalls enterprise console DB but not controller DB. You can take backups for enterprise console DB and controller DB before uninstalling enterprise console. ・For enterprise console DB https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/enterprise-console/administer-the-enterprise-console/enterprise-console-back-up-and-restore  ・For controller DB https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/planning-your-deployment/physical-machine-controller-deployment-guide/controller-data-and-backups/controller-data-backup-and-restore  > Is there any solution that can upgrade without service started. Do you mean upgrade enterprise console without running it? As written in the document below, enterprise console needs to be running to upgrade it. https://docs.appdynamics.com/21.9/en/application-performance-monitoring-platform/enterprise-console/upgrade-the-enterprise-console#UpgradetheEnterpriseConsole-BeforeUpgrading  > Make sure your Enterprise Console is running before you run the upgrade. This is to validate the Database Root User Password and Platform Admin Database Password. You will need to input the passwords when upgrading through the GUI. Best Regards, Hiroki ... View more

Hi @Dhiraj.Choudhary , As written in the document below, browser snapshots are collected every minute from collection of beacon samples. All errors may not be captured but rather a sampling of them. https://docs.appdynamics.com/21.9/en/end-user-monitoring/browser-monitoring/browser-real-user-monitoring/overview-of-the-controller-ui-for-browser-rum/configure-the-controller-ui-for-browser-rum/configure-browser-snapshot-collection  Therefore, the count in browser snapshots may be less than data from ADQL Analytics query. With Analytics, every event(request) is captured, so the number from ADQL Analytics query should be accurate. Best Regards, Hiroki ... View more

Hi @Tony.Chow  Thank you for posting to the community. Unfortunately, Kafka is not supported by .NET agent for back-end detection by default. Supported back-end list is written in the document below. https://docs.appdynamics.com/21.9/en/application-monitoring/install-app-server-agents/net-agent/net-supported-environments#id-.NETSupportedEnvironments-RemoteServiceDetection  However, you can create a Custom Exit Point to detect back-end for Kafka. Please see the document below for adding a custom exit point. https://docs.appdynamics.com/21.9/en/application-monitoring/configure-instrumentation/backend-detection-rules/exit-point-detection-rules#ExitPointDetectionRules-AddingaCustomExitPoint  Best Regards, Hiroki ... View more

Hi @Arjunasetty.Murahari,   You can use Analytics Events API to run the analytics query through the REST CALL. https://docs.appdynamics.com/21.8/en/extend-appdynamics/appdynamics-apis/analytics-events-api#AnalyticsEventsAPI-QueryingEvents    Note that you need to create API keys and add permissions for Browser Requests. https://docs.appdynamics.com/21.8/en/analytics/deploy-analytics-with-the-analytics-agent/analytics-and-data-security/manage-api-keys    You can see some examples of query in the document below. https://docs.appdynamics.com/21.8/en/extend-appdynamics/appdynamics-apis/analytics-events-api#AnalyticsEventsAPI-ExampleSaaSQuery    You need to calculate the start time for last 7 days/30 days, but a query like below would work for you ADQL query.   curl -X POST "https:// < events_service_endpoint > /events/query/?start=< ISO 8601 or Unix time for 7 days ago >&limit=1000" -H"X-Events-API-AccountName:< global account name >" -H"X-Events-API-Key:< Analytics API key. >" -H"Accept: application/vnd.appd.events+json;v=2" -H"Content-type: application/vnd.appd.events+json;v=2" -d "[{\"query\": \"SELECT * FROM browser_records WHERE ajaxerror like ' *status* 5*' AND appkey = 'XXXX' And pagename='api.xxx.com/ship/v3'\"}]"   * The Analytics Query API can return a maximum of 10,000 results. If you would like to retrieve and paginate over the data, you can use the scroll mode   Best Regards, Hiroki ... View more