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At this time, self-service help is not available on this topic.   This article is no longer available because the topic requires further assistance from your AppD representative and/or Support. ... View more

Due to an Adobe Flash bug, your Safari browser will hang when you try to export a PDF of an On Demand Report.    You can perform a workaround by disabling Safe Mode for your Adobe Flash Player plugin. Navigate to your Preferences on your Safari browser. Open the Security tab. Click Plugin Settings. While holding the option key on your keyboard, click the applicable AppDynamics website name. In the dialog box that opens, uncheck Run in Safe Mode. Restart your browser and try exporting again.    Reference:   https://forums.adobe.com/thread/2007620 ... View more

Question How do you change the Controller username for a Controller install for Linux on-premise? Answer To change the AppDynamics username complete the following steps: Ensure that all AppDynamics processes are stopped. Obtain the username and group name for the AppDynamics install. Edit in the AppDynamics username into the db.cnf: 'user' option. Run the following commands: cd <controller install>; chown -R <AppD username>:<AppD groupname> Restart AppDynamics processes. If the HA Toolkit is installed, then install the Linux services as root: cd HA; ./install-init.sh -s OR ./install-init.sh -c # to match earlier choice Note that changing the install directory is basically a re-install. ... View more