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Narendra, Thanks for the information! I attempted adding the javaagent.jar reference on line 89 as seen below. The cognos JVM starts, but the javaagent.jar from AppD does not start with it. Do you see another location in the below file information that looks more ideal to reference the jar? Also there is a location inthe Cognos Admin Console that has "additional java arguments" for specific services. Perhaps that would work as well?   <?xml version="1.0" encoding="UTF-8"?> <!-- Licensed Materials - Property of IBM IBM Cognos Products: btsv (C) Copyright IBM Corp. 2003, 2015 US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. --> <!-- uncomment the following for large c8 instances start, the following is just an example --> <!-- bootstrap startupDelaySec="25" pingRetries="40" pingRetryIntervalSec="30"--> -<bootstrap startupDelaySec="25"> <processManager checkForShutdownIntervalms="500" pollIntervalsec="30"/> -<process name="wlp"> -<start> -<spawn wait_time="5" sync="0"> <path quoteAsParam="true">${java_home}/bin/java.exe</path> <param condValue="IPv6" condName="${ip_protocol}">-Djava.net.preferIPv6Addresses=true</param> <param condOp2="gteq" condValue2="1.6.0" condName2="${java_version}" condValue1="IBM" condName1="${java_vendor}">-Xcompressedrefs</param> <param condValue="Sun" condName="${java_vendor}">-XX:+UseCompressedOops</param> <param condValue="Oracle" condName="${java_vendor}">-XX:+UseCompressedOops</param> <param condValue="IPv4" condName="${ip_protocol}">-Djava.net.preferIPv4Stack=true</param> <param>-Xmx${dispatcherMaxMemory}m</param> <param>-XX:MaxPermSize=512m</param> <param>-Xms${dispatcherMaxMemory}m</param> <param condValue="IBM" condName="${java_vendor}">-Xgcpolicy:gencon</param> <param condValue="Sun" condName="${java_vendor}">-XX:MaxNewSize=${dispatcherMaxMemoryBy2}m</param> <param condValue="Sun" condName="${java_vendor}">-XX:NewSize=${dispatcherMaxMemoryBy4}m</param> <param condValue="Sun" condName="${java_vendor}">-XX:MaxPermSize=512m</param> <param condValue="Oracle" condName="${java_vendor}">-XX:MaxNewSize=${dispatcherMaxMemoryBy2}m</param> <param condValue="Oracle" condName="${java_vendor}">-XX:NewSize=${dispatcherMaxMemoryBy4}m</param> <param condValue="Oracle" condName="${java_vendor}">-XX:MaxPermSize=128m</param> <param condValue="IBM" condName="${java_vendor}">-Xdump:heap+system:none</param> <param condValue="IBM" condName="${java_vendor}">-Xdump:system:events=gpf+abort,range=1..2,request=serial+compact+prepwalk</param> <param condValue="IBM" condName="${java_vendor}">-Xdump:system:events=systhrow+throw,filter=java/lang/OutOfMemory*,range=1..2,request=serial+compact+prepwalk</param> <param condValue="IBM" condName="${java_vendor}">-Xmn${dispatcherMaxMemoryBy2}m</param> <param condValue="IBM" condName="${java_vendor}">-Xdisableexplicitgc</param> <param condValue="Sun" condName="${java_vendor}">-XX:+DisableExplicitGC</param> <param condValue="Oracle" condName="${java_vendor}">-XX:+DisableExplicitGC</param> <param>"-Djdk.map.althashing.threshold=512"</param> <param>"-verbose:gc"</param> <param condValue="IBM" condName="${java_vendor}">"-Xshareclasses:name=liberty-%u,nonfatal,cacheDir=${install_path}/wlp/usr/servers/.classCache"</param> <param condValue="IBM" condName="${java_vendor}">-XX:ShareClassesEnableBCI</param> <param condValue="IBM" condName="${java_vendor}">-Xscmx60m</param> <param condValue="IBM" condName="${java_vendor}">-Xscmaxaot4m</param> <!-- this parameter helps address the problems related to the large number of static objects in the content store --> <!-- <param>-DuseCMLargeResultSet=true</param> --> <!-- uncomment these for debug --> <param>-Xdebug</param> <param>-Xnoagent</param> <param>-Xrunjdwp:transport=dt_socket,address=9091,server=y,suspend=n</param> <param>-Djava.compiler=NONE</param> <!-- end debug params --> <param>"-javaagent:D:/AppDynamics1/AppServerAgent-ibm-4.3.7.4/ver4.3.7.4/javaagent.jar"</param> <param>-Dorg.osgi.framework.bootdelegation=com.singularity.*</param> <param>"-javaagent:${install_path}/wlp/bin/tools/ws-javaagent.jar"</param> <param>-jar</param> <param>"${install_path}/wlp/bin/tools/ws-server.jar"</param> <param>cognosserver</param> </spawn> </start> -<ping> <!-- use this one to ping tomcat --> <socketSend wait_time="0" responseRetry="503" responseFatal="403" responseOK="200" responseSize="16" sockIOTimeoutSec="30" commandString="GET /p2pd/servlet/gc HTTP/1.1${CRLF}Host: localhost${CRLF}${CRLF}" dependency="DISP" URI="${dispatcherURI}"/> <!-- use this one to ping CM --> <XXXsocketSend wait_time="0" responseRetry="503" responseOK="200" responseSize="16" sockIOTimeoutSec="30" commandString="GET /p2pd/servlet HTTP/1.1${CRLF}Host: localhost${CRLF}${CRLF}" URI="${contentManagerURI}"/> </ping> -<stop type="spawn"> -<spawn wait_time="50" sync="0"> <path quoteAsParam="true">${java_home}/bin/java.exe</path> <!-- uncomment these for debug --> --> <param>-Xdebug</param> <param>-Xnoagent</param> <param>-Xrunjdwp:transport=dt_socket,address=9091,server=y,suspend=n</param> <param>-Djava.compiler=NONE</param> <!-- end debug params --> <param>"-javaagent:${install_path}/wlp/bin/tools/ws-javaagent.jar"</param> <param>-jar</param> <param>"${install_path}/wlp/bin/tools/ws-server.jar"</param> <param>cognosserver</param> <param>--stop</param> </spawn> </stop> </process> -<daemonSpawn wait_time="5" sync="0"> <path>${bin_path}/cogbootstrapservice.exe</path> <param>-fakeUnix</param> <param>-install_root=${install_path}</param> <param>-java_home=${java_home}</param> <param>runAsDaemon</param> </daemonSpawn> </bootstrap> ... 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Narendra, Thanks for the information! I attempted adding the javaagent.jar reference on line 89 as seen below. The cognos JVM starts, but the javaagent.jar from AppD does not start with it. Do you see another location in the below file information that looks more ideal to reference the jar? Also there is a location inthe Cognos Admin Console that has "additional java arguments" for specific services. Perhaps that would work as well?   <?xml version="1.0" encoding="UTF-8"?> <!-- Licensed Materials - Property of IBM IBM Cognos Products: btsv (C) Copyright IBM Corp. 2003, 2015 US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. --> <!-- uncomment the following for large c8 instances start, the following is just an example --> <!-- bootstrap startupDelaySec="25" pingRetries="40" pingRetryIntervalSec="30"--> <bootstrap startupDelaySec="25"> <processManager pollIntervalsec="30" checkForShutdownIntervalms="500"/> <process name="wlp"> <start> <spawn sync="0" wait_time="5"> <path quoteAsParam="true">${java_home}/bin/java.exe</path> <param condName="${ip_protocol}" condValue="IPv6">-Djava.net.preferIPv6Addresses=true</param> <param condName1="${java_vendor}" condValue1="IBM" condName2="${java_version}" condValue2="1.6.0" condOp2="gteq">-Xcompressedrefs</param> <param condName="${java_vendor}" condValue="Sun">-XX:+UseCompressedOops</param> <param condName="${java_vendor}" condValue="Oracle">-XX:+UseCompressedOops</param> <param condName="${ip_protocol}" condValue="IPv4">-Djava.net.preferIPv4Stack=true</param> <param>-Xmx${dispatcherMaxMemory}m</param> <param>-XX:MaxPermSize=512m</param> <param>-Xms${dispatcherMaxMemory}m</param> <param condName="${java_vendor}" condValue="IBM">-Xgcpolicy:gencon</param> <param condName="${java_vendor}" condValue="Sun">-XX:MaxNewSize=${dispatcherMaxMemoryBy2}m</param> <param condName="${java_vendor}" condValue="Sun">-XX:NewSize=${dispatcherMaxMemoryBy4}m</param> <param condName="${java_vendor}" condValue="Sun">-XX:MaxPermSize=512m</param> <param condName="${java_vendor}" condValue="Oracle">-XX:MaxNewSize=${dispatcherMaxMemoryBy2}m</param> <param condName="${java_vendor}" condValue="Oracle">-XX:NewSize=${dispatcherMaxMemoryBy4}m</param> <param condName="${java_vendor}" condValue="Oracle">-XX:MaxPermSize=128m</param> <param condName="${java_vendor}" condValue="IBM">-Xdump:heap+system:none</param> <param condName="${java_vendor}" condValue="IBM">-Xdump:system:events=gpf+abort,range=1..2,request=serial+compact+prepwalk</param> <param condName="${java_vendor}" condValue="IBM">-Xdump:system:events=systhrow+throw,filter=java/lang/OutOfMemory*,range=1..2,request=serial+compact+prepwalk</param> <param condName="${java_vendor}" condValue="IBM">-Xmn${dispatcherMaxMemoryBy2}m</param> <param condName="${java_vendor}" condValue="IBM">-Xdisableexplicitgc</param> <param condName="${java_vendor}" condValue="Sun">-XX:+DisableExplicitGC</param> <param condName="${java_vendor}" condValue="Oracle">-XX:+DisableExplicitGC</param> <param>"-Djdk.map.althashing.threshold=512"</param> <param>"-verbose:gc"</param> <param condName="${java_vendor}" condValue="IBM">"-Xshareclasses:name=liberty-%u,nonfatal,cacheDir=${install_path}/wlp/usr/servers/.classCache"</param> <param condName="${java_vendor}" condValue="IBM">-XX:ShareClassesEnableBCI</param> <param condName="${java_vendor}" condValue="IBM">-Xscmx60m</param> <param condName="${java_vendor}" condValue="IBM">-Xscmaxaot4m</param> <!-- this parameter helps address the problems related to the large number of static objects in the content store --> <!-- <param>-DuseCMLargeResultSet=true</param> --> <!-- uncomment these for debug --> <param>-Xdebug</param> <param>-Xnoagent</param> <param>-Xrunjdwp:transport=dt_socket,address=9091,server=y,suspend=n</param> <param>-Djava.compiler=NONE</param> <!-- end debug params --> <param>"-javaagent:D:/AppDynamics1/AppServerAgent-ibm-4.3.7.4/ver4.3.7.4/javaagent.jar"</param> <param>-Dorg.osgi.framework.bootdelegation=com.singularity.*</param> <param>"-javaagent:${install_path}/wlp/bin/tools/ws-javaagent.jar"</param> <param>-jar</param> <param>"${install_path}/wlp/bin/tools/ws-server.jar"</param> <param>cognosserver</param> </spawn> </start> <ping> <!-- use this one to ping tomcat --> <socketSend wait_time="0" URI="${dispatcherURI}" dependency="DISP" commandString="GET /p2pd/servlet/gc HTTP/1.1${CRLF}Host: localhost${CRLF}${CRLF}" sockIOTimeoutSec="30" responseSize="16" responseOK="200" responseFatal="403" responseRetry="503"/> <!-- use this one to ping CM --> <XXXsocketSend wait_time="0" URI="${contentManagerURI}" commandString="GET /p2pd/servlet HTTP/1.1${CRLF}Host: localhost${CRLF}${CRLF}" sockIOTimeoutSec="30" responseSize="16" responseOK="200" responseRetry="503"/> </ping> <stop type="spawn"> <spawn sync="0" wait_time="50"> <path quoteAsParam="true">${java_home}/bin/java.exe</path> <!-- uncomment these for debug --> --> <param>-Xdebug</param> <param>-Xnoagent</param> <param>-Xrunjdwp:transport=dt_socket,address=9091,server=y,suspend=n</param> <param>-Djava.compiler=NONE</param> <!-- end debug params --> <param>"-javaagent:${install_path}/wlp/bin/tools/ws-javaagent.jar"</param> <param>-jar</param> <param>"${install_path}/wlp/bin/tools/ws-server.jar"</param> <param>cognosserver</param> <param>--stop</param> </spawn> </stop> </process> <daemonSpawn sync="0" wait_time="5"> <path>${bin_path}/cogbootstrapservice.exe</path> <param>-fakeUnix</param> <param>-install_root=${install_path}</param> <param>-java_home=${java_home}</param> <param>runAsDaemon</param> </daemonSpawn> </bootstrap>     ... 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Narendra,   I tried this config, but it's not allowing the process to start properly. Is the second param line written exactly how it should be entered? ... View more

Sunil,   Thanks for the information. We've had a ticket open with support for quite a few weeks now without a resolution. I'll add information regarding this fix to the ticket as well. As a side note we recently upgraded to 4.3.7.3 and that's when the issue started.   Thanks! ... View more