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    This month in Education: All-new Short Focused Topics (SFTs) and our follow-up instructor interview   In this article: AppD University Community: Instructor Interview with Faith Atayero New courses in AppDynamics University for premium users   Get to know AppDynamics Instructors in our continued interview series Meet the experts behind our instructor-led courses. Our next Member Spotlight: Instructor Edition  features Faith Atayero , who used to play professional handball!   New AppDynamics University courses Check out our new instructor-led Short Focused Topics courses covering topics in Automation Leak Detection (ALD), Experience Journey Maps, and Automated Transaction Diagnostics:   NOTE | To view these classes, navigate to AppDynamics University and enter the course code (e.g., “SFT201” )  into the search bar and hit “Enroll”. The links on each course code and title below will take you to an in-depth post about the class.   NEW COURSES IN THE APPDYNAMICS UNIVERSITY CATALOG, April 2022 INSTRUCTOR-LED COURSES (available for Premium Subscriptions) SFT265 - Address Memory Issues with Automatic Leak Detection and Object Instance Tracking (1 hr) Learn how to use Automatic Leak Detection (ALD) and Object Instance Tracking (OIT) to find issues with memory, such as memory leaks and identify memory usage trends in classes with large numbers of instances.   SFT201 -  Use Experience Journey Map to Visualize Journeys and Identify Issues (1.5 hr) This course explains how Experience Journey Map (ExJM) fits into the End User Monitoring module, and how to use it to augment Browser Real User Monitoring and Mobile Real User Monitoring troubleshooting.   SFT270 - Unlock the Power of Machine Learning and AI with Automated Transaction Diagnostics (1 hr)   You will learn how to enable anomaly detection, what constitutes an anomaly in AppDynamics, and how to use this feature to save time in troubleshooting your application. SELF-PACED COURSES (available for all Subscriptions) Assign Permission to a User using Roles and Groups (RBAC) (6.5 min) Learn how to assign permissions to AppDynamics users via roles and groups (RBAC - Role-based Access Control). Manage Users with an External IDP (5 min) Learn how to point AppDynamics to the external IDP and map roles, groups and attributes between external IDP and AppDynamics. EUM BT Correlation and Cookies (10 min) Learn how the correlation of EUM snapshots to business transaction snapshots is enabled or disabled, depending on account-level or application-level settings and user response to cookie consent.   ... View more

It’s all about automation! Learn Automated Transaction Diagnostics in AppDynamics University SFT270 and address memory issues in SFT265   In this article: Overview of - SFT270 What you'll learn Who is this course for? Overview of - SFT265 What you'll learn Who is this course for?   SFT270 - Unlock the power of Machine Learning and AI with Automated Transaction Diagnostics Instructor-led Training 1 Topic 1 Lab Course duration: 1 hour   This one-hour course will introduce you to the Automatic Transaction Detection AI feature.   This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code SFT270 .   What you’ll learn You will learn how to enable anomaly detection, what constitutes an anomaly in AppDynamics, and how to use this feature to save time in troubleshooting your application.   Who is this course for? This course is for individuals or teams who want to learn how to enable and use AppDynamics AI features to save time in tracking down application issues.   SFT265 - Address Memory Issues with Automatic Leak Detection and Object Instance Tracking Instructor-led Training 1 Topic 2 Labs Course duration: 45 min   Learn how to use Automatic Leak Detection (ALD) and Object Instance Tracking (OIT) to find issues with memory, such as memory leaks and identify memory usage trends in classes with large numbers of instances.   This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code SFT265 .     What you’ll learn You will learn how to use ALD to discover potentially leaking collections. You’ll learn how to use OIT to monitor frameworks (.NET), classes (Java), and nodes (node.js) with large numbers of instances, and monitor their memory usage.     Who is this course for? This course is for individuals or teams who need to troubleshoot memory issues in their Java, .NET, or Node JS applications.   ... View more

New ExJM visualization course (SFT201) in AppDynamics University!   In this article: Overview of - SFT201 What you'll learn Who is this course for? Prerequisites Topics   SFT201 - Use ExJM to Visualize Journeys and Identify Issues Instructor-led Training 1 Topic 1 Lab Course duration: 1 hour   Learn how to use Experience Journey Map to gain real-time insights into application performance and business impact. Explore core use cases and best practices for identifying and troubleshooting application issues.   This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code SFT201 .     What you’ll learn You will learn about key use cases of using the Experience Journey Map including how it can provide information on: Total user visits (all incoming traffic) to an end user event page/view/activity Where users "journey" through your app How each user journey performs over time When users drop off your application   In addition, you can click an individual traffic segment in an Experience Journey Map to see: Number of users who journeyed from one end user event to the next Performance metrics for users within a journey Option to analyze individual browser or mobile sessions within a journey   Who is this course for? This course is for performance analysts and developers who troubleshoot end user monitoring issues with browser and mobile applications.   Prerequisites Required: None Recommended: EUM201 - Browser Real User Monitoring EUM202 - Mobile Real User Monitoring   Topics  Topic 1 - Visualize Journeys Topic 2 - Identify Issues Topic 3 - Prioritize Issues ... View more

    This month in Education: voucher management update, new courses – and new instructor interview series   In this article: New feature: Remove users from vouchers AppD University Community: Instructor Interview series launch New courses in AppDynamics University for premium users   New feature: Remove users from subscription vouchers Company admins can now remove users from University subscription vouchers in the Account Management Portal .     Get to know AppDynamics Instructors in our new interview series Meet the experts behind our instructor-led courses. Our new Member Spotlight: Instructor Edition series launched with Angela Lang , who shares her tips for maximizing your learning experience.   New AppDynamics University courses Check out our new instructor-led courses covering topics in APM, Browser Synthetic Monitoring, and Customer Experience Journey Maps. Two new short self-paced courses present topics in SAP monitoring.   NOTE | To view these classes, navigate to AppDynamics University and enter the course code (e.g., “EUM210”  or “APM405” or “EUM210”) into the search bar and hit “Enroll”. The links on each course code and title below will take you to an in-depth post about the class.   NEW COURSES IN THE APPDYNAMICS UNIVERSITY CATALOG, March 2022 INSTRUCTOR-LED COURSES (available for Premium Subscriptions) APM405 User Administration (3 hr) Learn how to u se AppDynamics’ role-based access control to assign permissions to users and groups  Learn how to manage your company’s users locally or by configuring AppDynamics to use an external Identity Provider. APM406 License and Account Administration (3 hr) Explore the differences between AppDynamics’ Agent-based licensing and Infrastructure-based licensing models.  Create rules to manage license usage.  Explore the Account Management Portal. APM400 User, License, and Account Administration (6 hr) Combines APM405 and APM406 (above) into 1 day of training. APM421 Monitoring with Artificial Intelligence (3.5 hr) Learn to use two APM features - Anomaly Detection and Automated Transaction Diagnostics - to apply Artificial Intelligence (AI) to monitor and diagnose performance issues in applications. EUM210 Browser Synthetic Monitoring (3.5 hr) Learn how to configure AppDynamics Browser Synthetic Monitoring to monitor and optimize user experience and application performance. Analyze Browser Synthetic outcomes and specialized metrics.  Explore core use cases and best practices for targeting and tuning synthetics data gathering. SFT201 Use Experience Journey Map to Visualize Journeys and Identify Issues (1.5 hr) This course explains how Experience Journey Map (ExJM) fits into the End User Monitoring module, and how to use it to augment Browser Real User Monitoring and Mobile Real User Monitoring troubleshooting. SELF-PACED COURSES (available for all Subscriptions) Create Custom APIs for SAP Monitoring (5 min) This five-minute self-paced course introduces how to extend your out-of-the-box SAP monitoring capabilities by creating a custom KPI that replicates from SAP GUI to the Metric Browser. Use BiQ Insights to Evaluate the Health of an SAP System (5 min) Learn how to use AppDynamics BiQ Insights to extend your SAP monitoring capabilities and the overall health of your SAP system. Includes an introduction to Analytics and Dashboards.   ... View more

New Browser Synthetic Monitoring (EUM210) course in AppDynamics University!   In this article: Overview of  Browser Synthetic Monitoring (EUM210) What you'll learn Who is this course for? Prerequisites Topics   EUM210 - Browser Synthetic Monitoring Instructor-led Training 5 Topics 4 Labs Course duration: 3.5 hours    Learn how to configure AppDynamics Browser Synthetic Monitoring to monitor in EUM210 and optimize user experience and application performance. You will also delve into how to analyze Browser Synthetic outcomes and specialized metrics, and lastly, explore core use cases and best practices for targeting and tuning synthetics data gathering.   This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code EUM210.     What you’ll learn Benefits, goals, and key use cases of AppDynamics Browser Synthetic Monitoring and how it compares to standard Browser Real User Monitoring.  How to capture and convert browser activity into browser automation scripts and run them in scheduled jobs to monitor the availability, performance, and correctness of customer journeys and webpages.  Interpret synthetic jobs session results which include availability and performance data, charted statistics, and specialized synthetics metrics.  Use AppDynamics flexible alerting capabilities to set up health rules and alerts based on synthetics metrics.   Who is this course for? Developers tasked with configuring synthetic jobs and who are responsible for creating and managing synthetic scripts used for triaging and troubleshooting. Site reliability engineers and performance monitoring teams who analyze performance data produced through browser synthetic monitoring.   Prerequisites Required:  None Recommended: APM210 - Core APM I EUM201 - Browser Real User Monitoring   Topics  Topic 1 - Browser Synthetic Monitoring Overview Topic 2 - Analyze Browser Synthetic Data Topic 3 - Create Browser Synthetic Scripts and Jobs Topic 4 - Browser Synthetic Best Practices Topic 5 - Configure Synthetics-based Alerts ... View more

This second installment of our Member Spotlight: Instructor Edition highlights instructor Faith Atayero . Get acquainted with one of the professionals teaching instructor-led (ILT) AppDynamics University courses!  *ILT courses are exclusive to our Premium and Multi-User University subscription holders. Visit our site for more information on subscription types .   Thank you, Faith, for sharing your insights, hobbies, and passions with us! Community, please add your comments and questions for Faith and for the moderators, below. We look forward to engaging with you!   – Johanna & Claudia   In this post... Your work as an instructor Tips for successful learning Keeping up with industry news Life after hours       .  Your work as an Instructor Can you give us a picture of “a day in the life”?  I'm a Senior Technical Instructor for the EMEA region, at Cisco AppDynamics. As a senior instructor, I deliver all the AppDynamics professional technical training courses and learning tracks, which include any newly designed courses. I also help the content team to develop some of these courses.   How did you get involved with technical instruction? I started my career as a software developer 20 years ago and then became a software trainer about 2-3 years later. Ever since then, I have been involved in technical instruction on different technologies which include: Java, .NET, PHP, XML, SQL, to name a few.   What has fed your interest in your work? I love challenges. I’m working in an environment where I can also learn new things while passing knowledge onto others. I also love innovation, and with AppDynamics cultivating an innovative environment, I’m continuously involved at work.   In terms of the origin story of my teaching career, an old classmate once told me: ‘Faith, you have a talent for teaching. You thoroughly explain things and make everything easy to understand.' I was inspired and started with part-time training as an outsourced contractor.   My concept of teaching revolves around providing real-life scenarios and examples on how to apply the learned material and information.   Tips for successful learning What are your top tips for maximizing learning in an AppDynamics instructor-led course? I want to ensure that all my students are comfortable communicating with me. I encourage you to ask your questions at any time, but in an organized fashion. When it comes to these virtual class settings, raise your hand via video or type it in the chatroom so we can address questions in real-time.     Keeping up with industry news What’s your favorite way of keeping up with tech news? I keep up via my online research, blogs, TV, social media, and the content I invite into my email inbox.   With regards to AppDynamics research, I try to look at comparisons with other tools in the industry that we compete with. From there I explore ways in which we can improve our existing tool and how to better position it with customers. I am focused on Cisco APM monitoring, currently.   Life After Hours What are some of your favorite things to experience outside of work? I am a fan o f all sports in general but am particularly a big fan of football (a Chelsea FC member, to be precise!). I also enjoy watching wrestling on TV and the WWE Network, my current favorite wrestler is Roman Reigns, and I also enjoy participating in outdoor activities.   FUN FACT | I used to play professional handball!   ... View more

Introducing new AppDynamics University courses for Administrators – APM405 and APM406   In this article: Overview of - User Administration (APM405) What you'll learn Who is this course for? Prerequisites Topics Overview of - License & Account Administration (APM406) What you'll learn Who is this course for? Prerequisites Topics   User Administration (APM405) Instructor-Led Training 3 topics 3 Labs Course duration: 3 hours    This course is intended for AppDynamics platform administrators. As an incoming administrator, you will learn how AppDynamics uses a role-based access control model to assign permissions to users and groups. You will also learn how to manage your company’s users locally or by configuring AppDynamics to use an external Identity Provider (for this course we use a SAML IDP).     This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code APM405.   What you’ll learn How-to: Create users locally Create roles to assign permissions Create groups and add users to the group Add a role to a user and a group Configure AppDynamics to use your external identity provider in conjunction with AppD groups and roles to provide authentication and access to the Controller   Who is this course for? This course is designed for platform administrators who need to assign permissions to users and/or connect AppDynamics to an external IDP.   Prerequisites Required: None Recommended: Core APM self-paced topics Discover How AppDynamics and APM Can Help You (ID: E-P0WM31) Explore How AppDynamics Monitoring Works (ID: E-E1LJL0) Explore Business Transactions (ID: E-E0J491) Use Transaction Snapshots to Troubleshoot Application Issues (ID: E-J0E7QV) Analyze Metrics in the Metric Browser (ID: E-602DN0) Data Collectors - Types and Uses for APM (ID: E-G03K30)   Topics  Topic 1 - User administration is about authentication and access Topic 2 - Users, groups and roles manage and define access Topic 3 - Use an external identity provider (IDP) to authenticate users   License and Account Administration (APM406) Instructor-Led Training 5 topics 2 Labs Course duration: 3 hours    This course is intended for AppDynamics platform administrators. You will learn about the importance of license management in AppD and explore the differences between AppD’s Agent-Based Licensing model and Infrastructure-Based Licensing model.  Later you will tour the License Summary page and create a license rule to manage license usage. Finally, the course will go over migrating from an ABL model to an IBL model and give an overview of the Account Management Portal.   This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code APM406.   What you’ll learn Understand the importance of license management Differentiate between the ABL and IBL licensing models Create a license rule Understand migration from an ABL model to an IBL model Tour the Accounts Management Portal   Who is this course for? This course is designed for platform administrators who need to manage license consumption using rules.   Prerequisites Required: None Recommended: See above APM405 list   Topics Topic 1 - Introduction to License Management Topic 2 - Differentiate Between AppD’s Two Licensing Models Topic 3 - Create License Rules Topic 4- Migrate ABL to IBL Topic 5 - Manage Accounts (Account Management Portal Overview) ... View more

Introducing new AppDynamics University course: Monitoring with Artificial Intelligence (APM421)   In this article: Overview of - Monitoring with Artificial Intelligence (APM421) What you'll learn Who is this course for? Prerequisites Topics   APM421 - Monitoring with Artificial Intelligence Instructor-led Training 4 Topics 6 Labs Course duration: 4 hours   APM421 introduces you to AppDynamics AI-powered Anomaly Detection and Automated Transaction Diagnostics features in cSaaS controllers. It provides instructions on how to use these features, understand their differences and use cases, thereby enabling an exponential improvement of key performance indicators such as MTTI and MTTR for enterprise teams.     This course is available for Premium University users. To view and register for this, check out AppDynamics University and search for the code APM421.   What you’ll learn You will learn to use two APM features - Anomaly Detection and Automated Transaction Diagnostics - available in cSaaS controllers that apply Artificial Intelligence(AI) to monitor and diagnose performance issues in applications. The course will provide an overview of AppDynamics AI services that drive automatic detection of abnormal behavior in application performance.     For the Anomaly Detection feature, you will gain an understanding of how custom AI services build Machine Learning models for Business Transactions (BT), detect anomalous behavior in BT metrics,  generate alerts, and surface suspected root cause(s) for applications. You will learn how to enable and configure this feature for applications, review anomaly events, and evaluate suspected causes identified by the Automated Root Cause Analysis (RCA) service. You will also learn how actions and policies can be configured to automate responses to anomaly events.   For the Automated Transaction Diagnostics (ATD) feature, you will acquire knowledge on how custom AI services ingest large amounts of metric and snapshot data to detect performance issues and analyze top cause(s) for BT performance issues. You will learn how to access this feature for a BT and how to investigate transaction snapshots and contextual insights provided for each of the suspected causes.     The course also provides a comprehensive summary of the distinction between these two features as well as how they compare to Health Rules in AppDynamics APM platform.   Who is this course for? This course is designed for Performance Analysts, Developers and Admins.    Prerequisites Recommended: APM210 series APM220 series   Topics - AppDynamics for Release Comparison and Validation Topic 1 - Introduce AppDynamics Artificial Intelligence capabilities Topic 2 - Anomaly Detection and Automated Root Cause Analysis Topic 3 - Automated Transaction Diagnostics Topic 4 - Compare Anomaly Detection, Health Rules, and Automated Transaction Diagnostics ... View more

  New AppD University feature: Remove users from vouchers! At AppDynamics Education, we want to make it as easy as possible for customers to manage their University Subscription vouchers. To that end, Company Admins can now remove users from their University Subscription vouchers using the self-service tools in the Account Management Portal .    Removing the user frees up the seat, so a Company Admin can assign the voucher to another user (maximizing the number of learners!). For step-by-step guidance on how to remove users from subscription vouchers, visit our complete instructional article . ... View more

How do I remove users from a University voucher?   To remove a user from a voucher: Have your Company Admin go to the Account Management Portal’s University Subscriptions page.  Under University Entitlements , locate the subscription voucher, then select the link that indicates the number of seats activated. The list of users assigned to the voucher appears. Check the box for the user(s) you would like to remove, then click the Remove Users button.     When the confirmation dialog box appears, click the Remove Users button to confirm. The seat is made available for you to assign to another user.   Note that, if you have seats remaining on your voucher, as in the example above, it is not necessary to remove users before assigning additional ones. ... View more