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Hi Ram,   Thanks for posting the question on the Community.      Could you try to telnet to your SaaS controller from the machine in which you want to install the agent? It seems to be connectivity error happening. telnet chaplin201812280309369.saas.appdynamics.com 443 If there is no response from controller, then the problem is network connectivity, so please check the firewall configuration. Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Srinivas,   Thanks for posting the question on the Community.    Could you try to remove the 'agent-runtime-dir' xml tag from the agent controller-info.xml file, and restart the agent to check the results?   If it does not work, could you try to put below jvm option to see the results? -Dappdynamics.agent.runtime.dir   Also, could you share your machine agent version?  Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Udaya,   Thanks for posting the question on the Community.    You can use this official docker image repo for your use case. Please follow the steps in README.   If you have any problem further, let me know.   Many thanks, Naoto ... View more

Hi Amol,   Thanks for posting the question on the Community.   I am sorry to say that this is a known bug for 4.5.x machine agent. I will keep the progress information updated here in that case.   As the work around, could you try to add below option in machine agent command? -Dappdynamics.agent.log4j2.disabled=true   If it does not work, could you try to use 4.4.X version machine agent?   Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Vijay, Good to know agent started correctly. Could you try to add option “-XX:-UseSplitVerifier” in your Tomcat and restart your application? If it does not work still, then could you share whole logs? Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Alexander,   It seems that mysql connector driver version is old one, so could you replace that with the  latest  one by the following steps? In <DB agent directory>/lib, please back up mysql-connector-<version>.jar file Download the  latest  mysql-connector JAR file from MySQL official site, selecting “Platform Independent” Copy mysql-connector-<new version>.jar file to <DB agent directory>/lib. Restart DB agent Let me know if this helped you. Many thanks, Naoto ... View more

Hi Mustafa,   Thanks for contacting support.   You can achieve correlation in C++ by adding some codes in your application as described in this SDK link , Correlate with Other Business Transactions section.    Basically, to instrument C++ code, you need to inject small codes into your application source manually.  Therefore, adding such correlation is also manual, and is similar way to instrument your application.   On the other hand, Java/.Net application instrumentation does not need source code changes, and correlation is basically automatic.  Your indicated document is for the case that cannot be done automatically.   Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Vijay,   Thanks for contacting support.   It seems that you missed the node name in your agent configuration. Could you check your configuration in <agent dir>/conf/controller-info.xml, node-name tag?   Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Alexander,   Thanks for posting the question on the Community.   It seems that this is caused by character set conflicts between DB collector and DB. Could you try below to solve this issue?   Go to DB collector configuration by clicking “Databases”->”Configuration”->”Collectors”->double click your target DB collector. In “Custom JDBC Connection String” column, put “jdbc:mysql://<hostname>:<port>/<dbname>?characterEncoding=latin1”. Please ensure you replace with your real DB information to hostname, port, and dbname.   After this executed, could you check its working, and share the log with us? Let me know if this helped you.   Many thanks, Naoto ... View more

Hi Odair,   It seems you are monitoring standalone Java application, so you can safely and easily test 4.4.x version. Download link for 4.4.3 version is here .   If you have restriction to use 4.5.x version, then I am sorry to say that this is unresolved bug for 4.5.x agent now. I will keep the progress information updated here in that case.   Let me know if this helped you.   Many thanks, Naoto ... View more