How to send Severity Levels of CUSTOM events in http request Template to Incident Management Apps

[Sunil.Agarwal]

It's important to ensure that the severity levels of custom events are properly communicated to Incident management apps (like ServiceNow) for effective incident management.

Here is the Code Snippet to  send Severity of custom events in http request.

#if($event.eventType == "CUSTOM")
     #if($latestEvent.severity == "INFO")
        ,"severity": "0"
     #elseif($latestEvent.severity =="WARN" )
	,"severity": "1"
     #elseif($latestEvent.severity == "ERROR" )
	,"severity": "3"
#end

Note:  Use the Severity Level number based on severity level defined in destination Incident Management App.

• AppDynamics HTTP Request Template Documentation:  https://docs.appdynamics.com/appd/23.x/latest/en/appdynamics-essentials/alert-and-respond/actions/ht...
• AppDynamics Documentation on creating a custom event:  https://docs.appdynamics.com/appd/23.x/latest/en/extend-appdynamics/appdynamics-apis/alert-and-respo...