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Installing .net agent on Windows 10. Getting Error during install : AppDynamics. Installation success or error status: 1603.

Installing .net agen on my laptop running Windows 10 home. Getting Error during install : AppDynamics. Installation success or error status: 1603.

 

MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (8C:F8) [11:07:49:527]: Product: AppDynamics .NET Agent -- AppDynamics .NET Agent installer requires administrative privileges.

Action ended 11:07:49: LaunchConditions. Return value 3.
Action ended 11:07:49: INSTALL. Return value 3.
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 1708
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (8C:F8) [11:07:49:527]: Product: AppDynamics .NET Agent -- Installation failed.

MSI (s) (8C:F8) [11:07:49:527]: Windows Installer installed the product. Product Name: AppDynamics .NET Agent. Product Version: 4.5.1.0. Product Language: 1033. Manufacturer: AppDynamics. Installation success or error status: 1603.

MSI (s) (8C:F8) [11:07:49:527]: Deferring clean up of packages/files, if any exist
MSI (s) (8C:F8) [11:07:49:527]: MainEngineThread is returning 1603
MSI (s) (8C:88) [11:07:49:527]: No System Restore sequence number for this installation.
=== Logging stopped: 9/15/2018 11:07:49 ===
MSI (s) (8C:88) [11:07:49:543]: User policy value 'DisableRollback' is 0
MSI (s) (8C:88) [11:07:49:543]: Machine policy value 'DisableRollback' is 0
MSI (s) (8C:88) [11:07:49:543]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:88) [11:07:49:543]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:88) [11:07:49:543]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:88) [11:07:49:543]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:AC) [11:07:49:543]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:AC) [11:07:49:543]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/15/2018 11:07:49 ===

 

3 REPLIES 3

Kartikay.Tripathi
AppDynamics Team

Hi Prashant, 

 

Please run the installer from a command prompt (run as administrator) using the following command line -

 

msiexec /i dotNetAgentSetup64.msi /l*v installlog.txt

Let us know if the agent installs fine ? In case if the issue persists, please share complete installlog.txt file as a direct message to me. We will review and update you with next steps.

 



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Here is install log. It didn't solve the problem.

 

Also Having issue with java agent, machine agent. Controller received no data..

Hi Prashant,

 

Could you please provide us the complete Agent installtion log file for our review on the SFTP location which i have sent you  in a private message.

 

Also, we request you to please create a seprate post for the issue that you are faccing with java agent, machine agent. It will help us to trake the issue better.

 

Thanks,

Ashish.



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