IIS application stopped after install the .Net agent

[Durga Prasad.Puthineedi]

We have installed the on premises controller(4.3.8) and we start deploying the .Net agent in IIS(8.5)server,

after complete the agent deployment,agent starts running but the application got shutdown and when i try to start again it stopped,after uninstall the agent then only the application started.

Actually we start this deployment in production environment.We have license with 9 .Net servers and 6 DB servers.

We identified the following log in IIS event viewer logs

Line 142: Error 2/21/2019 3:45:26 PM Application Error 1000 (100) "Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96
Line 153: Error 2/21/2019 3:45:26 PM .NET Runtime 1025 None Application: w3wp.exe
Line 177: Error 2/21/2019 3:31:09 PM .NET Runtime 1022 None .NET Runtime version 4.0.30319.0 - Loading profiler failed. COR_PROFILER is set to an invalid CLSID: 'AppDynamics.AgentProfiler'. HRESULT: 0x800401f3. Process ID (decimal): 11940. Message ID: [0x2502]

So could you please give suggetions to start the application when the agent running,

Thanks in advance.

[Durga Prasad.Puthineedi]

Hello Team,

Could you please replay on this post,we are waiting for replay and we don't have time.We need to complete the Agent deployment as soon as possible.so please give you valuable suggestions to complete this deployment with out any conflicts in IIS.

Thanks in advance

[Venu Babu.Thangallapelli]

Hi Durga Prasad,

Apologies for the inconvenience caused here.

To investigate this issue further, can you please provide us the below details.

1. What is the type (Asp.Net/Web Api/ etc.,) of problematic application?
2. Name of the application that crashed?
3. Zip of complete DotNetAgent folder.
4. Zip of Application and System Windows Event Viewer logs in .evtx format.

Please upload above requested files to the below Url.

https://appdynamics.egnyte.com/fl/MFRbcV6DLA

After reviewing the above details, we will update you on the next steps.

Thanks,

Venu.

[Durga Prasad.Puthineedi]

Hello Venu,

We don't have an access to share this application folder.

1.This is an Web Api,

2. We are deploying .Net Agent 4.3.8.8(We have installed the controller with 4.3.8.8 vertion from that controller we download the agent by selecting the create new application name option) in the IIS server

The following are the machine configuration details.

Windows Sever 2012 R2

IIS 8.5.9600.16384

.NET Framework 4.5.2

Processor 2.5GZ 8 Core

RAM 24 GB

Please investigate with the above information and share the solution for this.

Thanks ,

Durga Prasad.

[Venu Babu.Thangallapelli]

Hi Durga,

In the provided information, we are not clear about the root cause of the issue. Can you please create a support case and provide all the requested details at help@appdynamics.com.

Thanks,

Venu.