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Venu Babu.Thangallapelli · ‎03-04-2019

Hi Durga, In the provided information, we are not clear about the root cause of the issue. Can you please create a support case and provide all the requested details at help@appdynamics.com. Thanks, Venu.

Venu Babu.Thangallapelli · ‎03-04-2019

Hi Durga Prasad, Apologies for the inconvenience caused here. To investigate this issue further, can you please provide us the below details. What is the type (Asp.Net/Web Api/ etc.,) of problematic application? Name of the application that crashed? Zip of complete DotNetAgent folder. Zip of Application and System Windows Event Viewer logs in .evtx format. Please upload above requested files to the below Url. https://appdynamics.egnyte.com/fl/MFRbcV6DLA After reviewing the above details, we will update you on the next steps. Thanks, Venu.

Venu Babu.Thangallapelli · ‎06-25-2018

Hi Soundarajan, Creating the POCO rules for the registered windows service, please refer to the following document link https://docs.appdynamics.com/display/PRO44/POCO+Entry+Points For the second issue, please check if the FSASService.exe application takes the following command line "-x" as input. If not then please remove it and then restart the application and check if the tier is getting registered for this application. Thanks, Venu.

Venu Babu.Thangallapelli · ‎06-25-2018

Hi Soundarajan, It seems like there is no continuous traffic on your application. If there is no traffic on your application then the Agent won't report any metrics. Thanks, Venu.

Venu Babu.Thangallapelli · ‎06-25-2018

Hi Ronald, Can you please try providing the full path of the executable in the standalone section like below example. <standalone-application executable=" c:\myWindowsService-1-2018.04.25\myWindowsService.exe " command-line="myWindowsService-1"> <tier name="Service.WindowsService 1" /> </standalone-application> Thanks, Venu.

Venu Babu.Thangallapelli · ‎06-25-2018

Hi Kiran, Sorry for the latest response. If you are still facing the same issue then please provide us the below details to investigate this issue further. Upload the latest zip of DotNetAgent folder to the following location https://appdynamics.egnyte.com/ul/2TVrdOrMls Screen capture of the Test Controller connection from the AppDynamics Agent Configuration wizard. Screen capture of the Telnet <Controller Host> <Port> command output Screen capture of the Internet Explorer browing the Controller from the problematic Agent server. Screen capture of the tracert <Controller Host> command. Thanks, Venu.

Venu Babu.Thangallapelli · ‎05-24-2018

Hi Indrajit Kumar, You are using the incorrect configuration. Please refer to the following document link for the correct configuration Configure Multiple Business Application Support for .NET To map the IIS applications to different AppDynamics Business applications, you would need to use the below configuration. In the below configuration, the default business application is " MyDotNetApplicaition ", so the application elements which are not having the controller-application property set then they will report to "MyDotNetApplicaition" AppDynamics business application. The AppDynamics Agent Configuration utility does not offer this configuration option, so you would need to manually edit the config.xml file. After modifying the config.xml file, please make sure that you restarted the AppDynamics Agent Coordinator service and the IIS. <?xml version="1.0" encoding="UTF-8"?> <appdynamics-agent xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <controller host="mycontroller.example.com" port="8080" ssl="true" enable_tls12="true"> <applications> <application name="MyDotNetApplicaition" default ="true"/> <application name="MyApplicaition"/> </applications> <account name="xxxxxxx" password="xxxxxxxx" /> </controller> <machine-agent /> <app-agents> <IIS> <applications> <application path="/v5/Dashboard/Finance" site="Finance"> <tier name="Finance_Internal_ADPGL_Dashboard" /> </application> <application path="/v5/Finance/Finance/GPUS/DataProcess" site="Finance"> <tier name="Finance_Internal_GPUS_DataProcess" /> </application> <application path="/v5/Finance/Finance/GPUS/FileProcess" site="Finance"> <tier name="Finance_Internal_GPUS_FileProcess" /> </application> <application path="/v5/Finance/Finance/GPUS/Workflow/Services" site="Finance"> <tier name="Finance_Internal_GPUS_WorkFlow" /> </application> <application path="/v5/Finance/Finance/MRI31/DataProcess" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_DataProcess" /> </application> <application path="/v5/Finance/Finance/MRI31/FileProcess" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_FileProcess" /> </application> <application path="/v5/Finance/Finance/MRI31/Workflow/Services" site="Finance" controller-application="MyApplicaition"> <tier name="Finance_Internal_GPMRI31_Workflow" /> </application> </applications> </IIS> </app-agents> </appdynamics-agent> Thanks, Venu.

Venu Babu.Thangallapelli · ‎05-14-2018

Hi Sayed, To investigate this issue can you please provide us the below details. What is the type (Asp.Net/Web Api etc.,) of the problematic application? What is the .Net framework version being used to build the application? What is name of the problematic application? Upload the zip of complete DotNetAgent folder to the following location https://appdynamics.egnyte.com/ul/gIF974FJUN Thanks, Venu.

Venu Babu.Thangallapelli · ‎05-14-2018

Hi Indrajit, It seems like you are referring to the Agent Configuration wizard tiers list. The Agent will get those tier names from the Controller and will display in the list. So, you can simply ignore those tiers in the wizard and complete all the steps. Once you complete the wizard, it updates the config.xml file with the only tiers that you selected to instrument. Once the above step is done and the once Agent started reporting the metrics to the configured tiers, you can logon to the Controller UI and delete unused tiers manually by right clicking on the tier name. Thanks, Venu.

Venu Babu.Thangallapelli · ‎05-13-2018

Hi Indrajit, The statement --> "Step 2. Then Recycle AppDynamics Agent Coordinator Services and Application I am Instrumenting." means that you would need to restart the below services on the server in the same sequence. AppDynamics Agent Coordinator service. IIS and Standalone applications/Windows services (if you have configured any). To answer your 2nd question, the Configuration wizard will get those tier names from the Controller and will display in the list. So, you can simply ignore those tiers in the wizard and complete all the steps. Once you complete the wizard, it updates the config.xml file with the only tiers that you selected to instrument. Once the above step is done and the once Agent started reporting the metrics to the configured tiers, you can logon to the Controller UI and delete unused tiers manually by right clicking on the tier name. Thanks, Venu.

Date Registered	‎05-07-2013 10:25 PM
Date Last Visited	‎02-20-2021 05:56 AM
Total Messages Posted	68
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