Not able to get free trial

[Rakshith.Babu]

Hi,

I've been trying to get free trial for AppDynamics, it shows setting up.. almost ready and then asks me to get on a call with support to get the trial initiated. But then when I go back to trial page again, it shows "

Looks like you don’t have any products associated with your account."

Please check

[Ryan.Paredez]

Hi @Rakshith.Babu,

Sorry, you are having this issue. Let me get an internal ticket created to see how we can get this fixed for you.

Edit: Can you share any screenshots/URLs of what you are seeing please, so I can add these to the ticket? The more info we have the better.

[Vanessa.Granucci]

Hi @Rakshith.Babu,

If you're seeing the message: "You do not have any products associated with your account," it indicates that you are a part of a company that is already a paying customer, or already has an active free trial. I'd suggest using the contact form to Sales if you need to spin up another free trial instance on a separate Controller. 

Hope this helps!

[Vanessa.Granucci]

Hi @Rakshith.Babu,

If you're seeing the message: "You do not have any products associated with your account," it indicates that you are a part of a company that is already a paying customer, or already has an active free trial. I'd suggest using the contact form to Sales if you need to spin up another free trial instance on a separate Controller. 

Hope this helps!

[Robin.Singh]

Hi Vanessa, I'm facing the same issue even though I'm trying for a trial for the first time. How do I get access to a trial? Can you share me the link to the contact form for support?

Thanks,

Robin

[Ryan.Paredez]

Hi @Robin.Singh,

We will look into this, in the meantime, you can reach out to Sales here -- https://www.appdynamics.com/company/contact-us

[Vanessa.Granucci]

Thanks, Robin.  As Ryan mentioned, we will pass this information over to our Engineering team so they can take a look. In the meantime, Sales will be able to help you with getting a trial started. We appreciate your patience!

[Ryan.Paredez]

Hi @Robin.Singh,

Can you confirm if you have heard from Sales or if you have tried to create a trial account since last week? We believe the issue should be fixed that was causing the issue.