Controller License file expired

[igor.braga]

Hi all!

I installed the recent version of App Dynamics Controller for linux (machineagent-bundle-64bit-linux-4.2.12.0.zip), everything was going fine until the Controller starts and asks for the license. In a previous installation (February 2016) I can see the license.lic file but its expired as expected.

When I log into AppDynamics web site I can see the expiration date for On-Premises subscription is 01/01/2038. If its correct, I am assuming that I can still update my license. How can I do it?

I found this link in the documentation web site so I thought I could update my license...
https://docs.appdynamics.com/display/PRO42/Application+Analytics+Licenses#ApplicationAnalyticsLicens...

Thanks in advance!

[Hari.Subramaniam]

Igor looks like you may be in need of an updated License file from AppD. Are you able to open a Support ticket (thru appdynamics.com/support) and the AppD Licensing team should be able to help provide a new copy of the license file.

The link you provided mainly pertains to the scenario where you have an On-Premise Controller with multiple accounts/tenants in a single deployment. Not sure if that is what you have...Either way, since this is licensing related, it may be better for you to open a Support ticket.

Thanks

Edited by @Ryan.Paredez to remove an email address and update it with the link to AppD Support.