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Why am I getting the error "java.lang.NullPointerException" when starting the EUM Processor?


The EUM Processor does not start and the following error message is listed in the eum-processor.log file.


 at com.appdynamics.eum.processor.utils.EUMProcessorHelper.controllerSupportNewEventServiceKey(
 at com.appdynamics.eum.processor.utils.EUMProcessorHelper.initializeAccountCredentialStore(
 at com.appdynamics.eumcloud.EUMProcessorServer.main(



Take the output of the accounts and account_credential tables within the eum_db schema of the Controller database.



./ login-db
use eum_db;
select * from accounts;
select * from account_credential;


Note: The account name within the accounts table must match that of the account_credential table. The number of records must be the same.



If the accounts table is purged before provisioning the license, there can be a mismatch in the number of records within the two tables.


To resolve this issue, delete the mismatching account_name row from the account_credential table. Then restart the EUM Processor.



delete from account_credential where account_name = 'mismatched_account_name';
Version history
Revision #:
5 of 5
Last update:
‎09-07-2018 03:22 PM
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