What should I do when crash reports are not symbolicated after uploading the dSYM file?

[Amit.Jha]

Symptoms

First, follow the instructions here: How do I symbolicate mobile crash reports?

The dSYM file has been uploaded and the upload has been verified, but the corresponding crash reports do not get symbolicated.

 

Diagnosis

If the dSYM file is incomplete or does not have the necessary debug information, the EUM Server will not be able to symbolicate the crash reports.

Use the "dwarfdump" command to verify that the dSYM file contains debugging information. 

Example of output:

$ dwarfdump  86D24-73RC-2B32-ZY70-ABCXYZ.dSYM

----------------------------------------------------------------------

 File: 86D24-73RC-2B32-ZY70-ABCXYZ.dSYM (arm64)

----------------------------------------------------------------------

.debug_info contents:

< EMPTY >

Solution

Check that the dSYM file is complete and contains the necessary debugging information prior to upload.