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Knowledge Base

Mobile Screenshots: When They Can and Cannot Be Taken

When Screenshots Can Be Taken

AppDynamics has optimized the Mobile Agents to minimize performance overhead. If performance allows, the Android and iOS Agents can take screenshots when the following events occur:
  • Screen changes
  • Touch events
  • Period sampling (5-10) seconds


When Screenshots Cannot Be Taken

The Android and iOS Agents, however, cannot take screenshots under the following conditions:
  • Text is being entered
  • Network restrictions have been made
  • Application scheduling in process
  • Other system conditions
  • Crash occurs and the application is killed
Learn More
If the application is "crashing", the agent cannot depend on having a stable environment to collect a screenshot.
Hopefully, the last processed and stored screenshot has relevance to the crash.
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Last update:
‎10-12-2018 02:27 PM
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