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Problem:

All Java Agents under the application have been registered successfully, but are reporting status as down.

From the Agent logs:

log file

Solution:

First, check if the Agents have been disabled?
- In the Controller UI, click on the App Server Agents tab, and then click "Enable Agents."
Then, verify if any Action Suppression actions have been configured?
- In the Controller UI, click on Alert & Respond tab, and then click on Actions.
- Uncheck the "Disable reporting for Associated Agents" checkbox.

Action Suppression Config

334 KB