Java (Java Agent, Installation, JVM, and Controller Installation)

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I installed the IBM java agent, but getting this error 'JVM getBootstrapResource not available on ClassLoader Started AppDynamics Java Agent Successfully.'

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I installed the IBM java agent, but getting this error 'JVM getBootstrapResource not available on ClassLoader Started AppDynamics Java Agent Successfully.'

 

Full Agent Registration Info Resolver using selfService [true]
Full Agent Registration Info Resolver using selfService [true]
Full Agent Registration Info Resolver using application name [SterlingIntegrator.DEV]
Full Agent Registration Info Resolver using tier name [B2B]
Full Agent Registration Info Resolver using node name [node]
Install Directory resolved to[/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526]
findBootstrapClass method not found
method findBootstrapClass not found for the JVM
getBootstrapResource not available on ClassLoader
Agent conf directory set to [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/conf]
[Thread-3] Wed Sep 11 10:33:21 CDT 2019[INFO]: JavaAgent - Agent conf directory set to [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/conf]
[Thread-3] Wed Sep 11 10:33:21 CDT 2019[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver is running
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [true]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using selfService [true]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using application name [SterlingIntegrator.DEV]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using tier name [B2B]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Full Agent Registration Info Resolver using node name [node]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[DEBUG]: AgentInstallManager - Full Agent Registration Info Resolver finished running
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Agent runtime directory set to [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Agent node directory set to [node]
Agent runtime conf directory set to /sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/conf
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: AgentInstallManager - Agent runtime conf directory set to /sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/conf
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: JavaAgent - Using Java Agent Version [Server Agent #4.5.13.27526 v4.5.13 GA compatible with 4.4.1.0 r390fa71f498c037b2e0e3f9b428b0ab6e3d81522 pull-requests/2610]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: JavaAgent - Running IBM Java Agent [Yes]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: JavaAgent - Java Agent Directory [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: JavaAgent - Java Agent AppAgent directory [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526]
Agent logging directory set to [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/logs]
[Thread-3] Wed Sep 11 10:33:22 CDT 2019[INFO]: JavaAgent - Agent logging directory set to [/sterling/data/AppD/AppServerAgent-ibm-4.5.13.27526/ver4.5.13.27526/logs]
Found internal config file /com/sterlingcommerce/security/jcae/provider.txt, loading it now!
Done loading it.
Running obfuscated agent
findBootstrapClass method not found
method findBootstrapClass not found for the JVM
getBootstrapResource not available on ClassLoader
Started AppDynamics Java Agent Successfully.

I installed the IBM java agent, but getting this error 'JVM getBootstrapResource not available on ClassLoader Started AppDynamics Java Agent Successfully.'