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09-22-2017 09:54 AM - last edited on 08-13-2021 10:34 AM by Ryan.Paredez
Hello - We are trying to install a Node agent in a Java Machine which starts successfully without issues but we see an error in the machine -agent logs: WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.
There is no data in the Controller also to view details.
Let us know for any possible solutions.
Regards,
Prem
09-25-2017 12:15 AM - last edited on 08-13-2021 10:35 AM by Ryan.Paredez
Hi Prem,
Could you please attach the zip file of agent log in debug mode.
Steps to enable debug mode
Goto <machineagent-install-dir>/conf/logging/log4j.xml and change level value to debug from info as show below
Look for
<logger name="com.singularity" additivity="false">
<level value="info"/>
<appender-ref ref="FileAppender"/>
</logger>
and change info to debug as show below
<logger name="com.singularity" additivity="false">
<level value="debug"/>
<appender-ref ref="FileAppender"/>
</logger>
run it for 10 - 15 min and attach the logs.
Thanks,
Atyuha
03-27-2018 11:17 AM - last edited on 08-13-2021 10:35 AM by Ryan.Paredez
What is the solution on this issue, as I too am facing the same.
03-28-2018 11:23 PM - last edited on 08-13-2021 10:35 AM by Ryan.Paredez
Hi Arun,
Could you please share the log in debug mode.
Thanks,
Atyuha
04-17-2018 09:27 PM - last edited on 08-13-2021 10:36 AM by Ryan.Paredez
I also experienced the same message on an on - premise environment.
I checked the debug log and it was "CN = localhost".
Because it is different from the host name you are accessing, it seems you can not connect.
So, referring to the following URL, when I rebuilt my self certificate,It worked.
https://docs.appdynamics.com/display/PRO44/Controller+SSL+and+Certificates
1, s1as key delete
2, s1as key regenate
3, restart controller
08-13-2021 12:07 AM - last edited on 08-13-2021 10:37 AM by Ryan.Paredez
08-13-2021 10:40 AM
Hello all,
There are a few other community posts that mention this same error. Please have a look at them to see if they help. I have share two below
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-17-2021 08:59 AM
Hi @Sathish Kumar.N,
I wanted to check in to see if you were able to read those posts and if they provided any help?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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07-04-2022 05:21 AM - edited 07-04-2022 05:22 AM
Hello All,
I saw a similar issue , here is how it was fixed:
Problem: Machine Agent (MA) installed on Windows as a service was not able to connect to AppD SAAS Controller(cSAAS).
Error in MA logFile: WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.
Good to know: We had to connect to AppD cSAAS via a proxy.
Troubleshooting:
Initial Steps: Check if the telnet / tracert is working. For us that was working well.
Solution: Add the proxy details in the AppD MA configuration.
How to add proxy details in MA configuration?
Location: MahineAgentHome/Bin/MachineAgentService.vmoptions (If you cannot find this file, create one)
Add below parameter at the start of the file:
-Dappdynamics.http.proxyHost=YourProxyServerName
-Dappdynamics.http.proxyPort=YourProxyPortNumber
Check for more parameters here, click here.
Thanks & Reagrds,
Sahil Gupta
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Hi SK,
I have attached the log files and I can’t get the total directory.
I am trying to configure URL monitoring. So only I have added the application and tier and node name in controller-info.xml file manually.
There is no proxies involved, Kindly find the controller connectivity result .
[appd_mon@ip-10-101-1-29 conf]$ curl -v https://nn-dev.saas.appdynamics.com:443/controller/rest/serverstatus
* About to connect() to nn-dev.saas.appdynamics.com port 443 (#0)
* Trying 35.157.174.134...
* Connected to nn-dev.saas.appdynamics.com (35.157.174.134) port 443 (#0)
* Initializing NSS with certpath: sql:/etc/pki/nssdb
* CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
* NSS error -5961 (PR_CONNECT_RESET_ERROR)
* TCP connection reset by peer
* Closing connection 0
curl: (35) TCP connection reset by peer