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11-06-2018 11:31 PM - last edited on 05-11-2020 02:20 PM by Ryan.Paredez
Hello Team,
We generated On-Demand Reports - Hardware Utilization Report for a month and observed a column Named "Avail %" just wanted to confirm if it is the Agent Availability % its getting displayed in the report.
Attaching the report as well
Please suggest.
Rergards,
Arun
Solved! Go to Solution.
11-08-2018 06:52 AM
Confirmed: this is Agent Availability.
Regards,
Brian Wheeldon, Solution Engineer, NYC
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