HTTP 403 when pushing OpenTelemetry Metrics into AppDynamics

[Kjell.Lönnqvist]

 Trying to use the opentelemetry collector opentel-contrib to collect and push metrics into appdynamics. And I get the 403 forbidden in the debug log when calling  the URL https://pdx-sls-agent-api.saas.appdynamics.com/v1/metrics

 Checked the following so far:

  service.namespace  = the name of the application
 service.name = name of the Tier I've created in in AppDynamics

In the confing.yml I have the following set up

exporters:
  otlphttp:
    endpoint: "https://pdx-sls-agent-api.saas.appdynamics.com"
    headers: {"x-api-key": "<key_copied_from_the_otel_page_in_appdynamics>"}
  logging:
    loglevel: debug

 Any tips on where to go next?  Is there any documentation on which endpoint exists and does the type of the Tier affect anything?

br
Kjell

[Ryan.Paredez]

Hi @Kjell.Lönnqvist,

Thanks for asking your question on the Community.

Here is some documentation you can check out.

• https://community.appdynamics.com/t5/Knowledge-Base/OpenTelemetry-FAQ/ta-p/47217
• https://docs.appdynamics.com/appd-cloud/en/kubernetes-and-app-service-monitoring/install-kubernetes-...

Let me know if this helps!

[Kjell.Lönnqvist]

 Hi
 Looked into those and still get the UnAuthorized error. Is there an easy URL I can test using PostMan to see if the api-keys etc are working? The message is OK I have the correct namespace and name i.e. matching the application and the tier.

[Ryan.Paredez]

Hi @Kjell.Lönnqvist,

Thanks for letting me know. Let's see if the community can jump in and help out. 

[Severin.Neumann · Accepted solution]

Hi @Kjell.Lönnqvist ,

> Trying to use the opentelemetry collector opentel-contrib to collect and push metrics into appdynamics.

as of now AppDynamics For OpenTelemetry only supports the ingestion of traces, metrics are not yet supported, I assume this might be the issue here. Have you tried to feed traces as well?

Severin 

[Kjell.Lönnqvist]

Thanks! I'll change app to take this into consideration

[Sly.Gryphon]

Any luck with this? 

I am also getting 403 Forbidden, and am only sending Traces (no logs or metrics configured, only traces).

Forbidden seems like an authentication issue (in fact I get the same response if I change/remove the x-api-key).

The issue is also mentioned by another post: https://community.appdynamics.com/t5/General-Discussions/Cannot-push-traces-through-OpenTelemetry-in...

[Basit.Amjad]

Hi 

Has anyone found a solution to this. Please let me know

Thanks

Basit

[Ryan.Paredez]

Hi @Basit.Amjad, there is a marked solution above from @Severin.Neumann. Have you tried it?