is it possbile to monitor crm application using synthetic agent scripts?

[ASHOKREDDY.BANA]

is it possbile to monitor crm application using synthetic agent scripts? please reply if you any idea on how to monitor siebel crm application..? i need to monitor the crm user experience ? 

[Chitra.Lal]

Hi Ashok,

It ight depend on which server you are using in the backend; but in general assuming its a.Net server, you should be able to use synthetic scripting to monitor your CRM application without any issues. Here is a quick refrence guide on how to use the synthetic scripts: 

https://docs.appdynamics.com/display/PRO44/Synthetic+Scripts

Do try this out and let us know in case you face any issues. Or else for monitoring CRM user experience you can also use Browser Real-User Monitoring (BRUM) as a second option. The differnce in both is that although Browser RUM can detect certain kinds of problems (like JavaScript exceptions), it cannot comprehensively test for functional correctness

Do let me know in case you need further info regarding this. 

Thanks,

Chitra