Data not collecting in User Experience

[soundarajan]

Hi Team,

I've configured User experience monitoring for an application and it was reporting data.

But for last 1 week i don't see any metrics reported, it showing null.

Could you please advise how to check this issue, where can i lookup to resolve it.

Regards,

Soundarajan

[Deepanshu.Grover]

Hi Soundarajan,

Following things can be checked in order of priority to verify why data stopped flowing in for EUM:

1) Whether beacons are posted correctly from user's browser and with right app key. You can share HAR file from browser for us to validate this.

https://docs.appdynamics.com/display/PRO42/Create+a+HAR+file

2) Whether beacons are getting dropped at eum processor or not. Check for eum-processor.log and dropped-beacons.log for the same.

3) Whether Controller is downloading the eum metrics fine or not. Verify server.log for the same.

Let us know if this helps.

Regards,

Deepanshu

[soundarajan]

Hi Deepanshu,

Thanks for your response.

I've tried to check for the logs in APp server (In App'D installed drive E:), i can able to see Logs,Config & Data folder. I'm not able to locate below reqd logs.

* eum-processor.log and dropped-beacons.log

* Server log.

Could you please advise where can i find it.

Regards,

Soundarajan

[Chitra.Lal]

Hi Soundarajan,

1. These log files {eum-processor.log and dropped-beacons.log}  can be found in your EUM server machine at <EUM_HOME>/eum-processor/logs folder

2. And the server.log file can be located in the machine where your controller is installed. At <Controller_home>\logs folder.

Thanks,

Chitra