Hello, Steven. Normally customers use an event management system, for this reason, otherwise, your ticket may get extremely cluttered or you will end up with a lot of duplicate tickets. We do not have an integration which does what you are asking, but if you look at how we integrate with ServiceNow Event Management you can likely derive a new HTTP Action template from the concept using the table API.
#set($controllerName="demo1.appdynamics.com")
{
"records":[
#foreach(${event} in ${fullEventList})
#foreach(${entity} in ${event.affectedEntities})
#if($foreach.index > 0)
,
#end
{
"source": "AppDynamics"
,"event_class": "$controllerName"
,"x_apd_appdynamics_event_source_url": "$event.deepLink"
#if( $entity.entityTypeDisplayName == "Node" )
,"node": "$entity.name"
, "resource": "$entity.name"
, "ci_type": "x_apd_appdynamics_node"
,"ci_identifier" :{
"name":"$entity.name",
"tier_name":"$event.tier.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif( $entity.entityTypeDisplayName == "Tier" )
,"node": "$entity.name"
, "resource": "$entity.name"
, "ci_type": "x_apd_appdynamics_tier"
,"ci_identifier" :{
"name":"$entity.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif( $entity.entityTypeDisplayName == "Application" )
,"node": "$entity.name"
, "resource": "$entity.name"
, "ci_type": "x_apd_appdynamics_application"
,"ci_identifier" :{
"name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif( $entity.entityTypeDisplayName == "Business Transaction" )
, "ci_type": "x_apd_appdynamics_tier"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$event.tier.name"
,"ci_identifier" :{
"name":"$event.tier.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif( $entity.entityTypeDisplayName == "Service Endpoint" )
, "ci_type": "x_apd_appdynamics_tier"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$event.tier.name"
,"ci_identifier" :{
"name":"$event.tier.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif( $entity.entityTypeDisplayName == "Backend" )
, "ci_type": "x_apd_appdynamics_remote_service"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$entity.name"
,"ci_identifier" :{
"name":"$entity.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#else
#if($event.node)
, "ci_type": "x_apd_appdynamics_node"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$event.node.name"
,"ci_identifier" :{
"name":"$event.node.name",
"tier_name":"$event.tier.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif($event.tier)
, "ci_type": "x_apd_appdynamics_tier"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$event.tier.name"
,"ci_identifier" :{
"name":"$event.tier.name",
"application_name":"$event.application.name",
"controller_name": "$controllerName"
}
#elseif($event.application)
, "ci_type": "x_apd_appdynamics_application"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
,"node": "$event.application.name"
,"ci_identifier" :{
"name":"$event.application.name",
"controller_name": "$controllerName"
}
#else
, "node": "$entity.name"
, "resource": "$entity.entityTypeDisplayName - $entity.name"
#end
#end
#if($event.healthRule)
,"metric_name" : "$event.healthRule.name"
#set( $msg=$event.healthRule.name)
#else
#set( $msg="")
#end
#set( $msg=$msg + ". " + ${event.eventMessage})
#set( $msg = $msg.replace("<b>", "") )
#set( $msg = $msg.replace("</b>", "") )
#set( $msg = $msg.replace("<br>", "") )
,"description" : "$msg"
#if($event.eventType == "POLICY_OPEN_WARNING"
|| $event.eventType == "POLICY_CONTINUES_WARNING"
|| $event.eventType == "POLICY_DOWNGRADED")
,"severity": "2"
#elseif($event.eventType == "POLICY_OPEN_CRITICAL"
|| $event.eventType == "POLICY_CONTINUES_CRITICAL"
|| $event.eventType == "POLICY_UPGRADED")
,"severity": "1"
#elseif($event.eventType == "POLICY_CLOSE_WARNING"
|| $event.eventType == "POLICY_CLOSE_CRITICAL"
|| $event.eventType == "POLICY_CANCELED_WARNING"
|| $event.eventType == "POLICY_CANCELED_CRITICAL")
,"severity": "0"
#end
}
#end
#end
]
}
