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Controller (SaaS, On Premises)

unable to see custom matrix for WMB (IIB) and WMQ).

sonia.harit
New Poster

unable to see custom matrix for WMB (IIB) and WMQ).

Hi Experts,

 

I am new to AppDynamics and doing PoC to see stat for WMB (IIB) and WMQ. Followed below link to configurations .

https://www.appdynamics.com/community/exchange/extension/websphere-mq-monitoring-extension/

 

https://www.appdynamics.com/community/exchange/extension/ibm-websphere-message-broker-monitoring-ext...

 

Below are the issues am facing.

1. Unable to see Custom matrix under my application. (Attach screenshot )

 

https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-troubleshoot-missing-custom-metrics-or-...

 Unable to custom Matrix.jpg

2. WMQ getting below exception with WMQ.

[Agent-Monitor-Scheduler-1] 09 Jan 2019 13:02:52,729 ERROR PeriodicTaskRunner - Error creating environment task
java.lang.NoClassDefFoundError: com/ibm/mq/MQException

 

3. WMB connection doesn't work too.

 

Need help to resolve the above issues.

 

P.S. - I am unable to attach logs and config files. How can I do this?

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unable to see custom matrix for WMB (IIB) and WMQ).
3 REPLIES 3
Venkata Krishna Reddy.Konala
AppDynamics Team (Retired)

Hi Sonia,

 

Please go through the troubleshooting section in https://www.appdynamics.com/community/exchange/extension/websphere-mq-monitoring-extension/  and make sure you have tried all the steps. If you still have issues, please create a support ticket as specified in the support tickets section and someone from support will help you.

 

Thanks.

Tags (1)
sonia.harit
New Poster

Thank you so much reply. I have followed all the step mentioned in that link but I still face same issues.

 

 

Venkata Krishna Reddy.Konala
AppDynamics Team (Retired)

Hi Sonia,

 

Please create a support ticket as specified in the support tickets section and someone from support will help you.

 

Thanks