HTTP Status 400 - Error while processing SAML

[Alvin.Atendido]

I am getting the same error, after logging in to my SaaS trial account.  Is the fix the same, can anybody in AppDynamics check?

HTTP Status 400 - Error while processing SAML Authentication Response - see server log for details

---

type Status report

messageError while processing SAML Authentication Response - see server log for details

descriptionThe request sent by the client was syntactically incorrect.

[Alvin.Atendido]

Hi @Ryan.Paredez, I have access now.  What was wrong and was it permanently fixed?  Thanks.

[Qumrul.Chowdhury]

Hi Ryan,

We are facing similar issue with our SaaS controller when try to access with SAML SSO. Could you please share the resolution you apply to resolve this issue? 

Error we are seeing:

Request URL: https://<accountname>.saas.appdynamics.com/controller/saml-auth?accountName=citisynthetics
Request Method: POST
Status Code: 400 Error while processing SAML Authentication Response - see server log for details

 Account name form url remove intentionally for security reason. 

Your help will be appreciated. 

Thanks,

Qumrul 

[Ryan.Paredez]

Hi @Qumrul.Chowdhury,

Reported this to Accounts. I will be in touch as soon as I hear back from them. 

[Ryan.Paredez]

Hi @Qumrul.Chowdhury,

I heard back from the Accounts team and its recommended you reach out to Support as this issue needs to be troubleshot with an agent. 

[Raghul.R]

Hi @Ryan.Paredez , Can you please check for the Account [redacted]

^ Post edited by @Ryan.Paredez to remove email from the post. For security and privacy reasons, if you need to share PII, do it privately using the Community Private Message feature.

[Ryan.Paredez]

Hello @Raghul.R,

Sorry for the late reply, just getting back to work from a holiday. What exactly do you need help with?