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07-13-2017 07:18 AM
Hi,
I am trying install AppDynamics as Demo on one Linux VM, it has 2 Core + 4 GB RAM.
Installer is getting stucked at "Verifying the Controller server status..."
After 2 hrs it brings the prompt back saying Installation Finished. But it does not start http listner on 8090.
In /opt/appdynamics/controller/.install4j/installation.log, got below errors:
....
....
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Please wait while pinging the URL: http://127.0.0.1:43907/controller/rest/serverstatus? Status code: 500
Timed out waiting for the Controller to start!
Action completed at Thu Jul 13 13:17:24 UTC 2017
[ERROR] com.install4j.runtime.beans.actions.control.RunScriptAction [ID 53625]: Execute action not successful after 2702752 ms
[INFO] com.install4j.runtime.beans.screens.CustomizableProgressScreen [ID 355]: Canceled
cleaning up
Finished
In /opt/appdynamics/controller/logs/server.log, I am getting below logs repeately:
[#|2017-07-12T06:26:59.052+0000|INFO|glassfish
4.1|com.appdynamics.licensing.file.LicenseFileReader|_ThreadID=121;_ThreadName=Timer-
3;_TimeMillis=1499840819052;_LevelValue=800;|Successfully read the license file|#]
[#|2017-07-12T06:26:59.059+0000|INFO|glassfish
4.1|com.singularity.ee.controller.beans.license.n|_ThreadID=121;_ThreadName=Timer-
3;_TimeMillis=1499840819059;_LevelValue=800;|No account found for copying license file to|#]
In /opt/appdynamics/controller/logs/startAS.log, got below logs:
Waiting for domain1 to start ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Command start-domain failed.
Also in /opt/appdynamics/controller/appserver/glassfish/domains/domain1/logs/server.log getting below logs:
[2017-07-12T06:19:34.912+0000] [glassfish 4.1] [SEVERE] [AS-WEB-GLUE-00167] [javax.enterprise.web._vs.server] [tid: _
ThreadID=18 _ThreadName=Thread-19] [timeMillis: 1499840374912] [levelValue: 1000] Error adding HttpProbes. NetworkListener
http-listener-1s GrizzlyProxy is NULL
[2017-07-12T06:19:34.914+0000] [glassfish 4.1] [SEVERE] [AS-WEB-GLUE-00167] [javax.enterprise.web._vs.server] [tid: _
ThreadID=18 _ThreadName=Thread-19] [timeMillis: 1499840374914] [levelValue: 1000] Error adding HttpProbes. NetworkListener
http-listener-2s GrizzlyProxy is NULL
Any idea about this issue.
I tried multiple times but still facing this issue.
Note that this is OpenStack Linux VM.
I could successfully test on VirtualBox local VM.
Regards
07-16-2017 11:40 PM
Can you provide below details to assist you on this?
1)Controller/install.log
2)Controller/.install4j/installation.log
3)Controller/logs/server.log
4)Login to controller datbase and send below query details.
Controller/bin/controller.sh login-db
Mysql> select * from account \G;
07-17-2017 01:47 AM - last edited on 02-29-2024 01:29 PM by Ryan.Paredez
Hi
Thanks for replying.
Please find attached files as requested.
Also have a look at install command output.
Regards
[Post edited by @Ryan.Paredez to remove attached log file. If you do share a Log file, make sure you redact any sensitive information from the file]
07-17-2017 07:50 AM
Installation has not completed successfully and there is no account created for the user, only system account is present in database. So please delete the complete controller directory and re-install the controller and see if it succeeds.
mysql> select * from account \G; *************************** 1. row *************************** id: 1 account_key: 10a4f4a2-5cfa-11e7-8039-005056863b50 version: 0 name: system global_account_name: system_10a4f4a2-5cfa-11e7-8039-005056863b50 display_name: system controller_url: NULL notification_config_id: NULL saml_authentication_config_id: NULL ldap_configuration_id: NULL security_provider_type: INTERNAL access_key: -001-24-mykoN6eQJKVvbtzwvq2lqw==45omhEZkWhLRZqbXnDcYog== expiration_date: 2145916800000 coradiant_integration_url: NULL coradiant_integration_enabled: 0 edition: ENTERPRISE start_date_of_trial: NULL end_date_of_trial: NULL original_email: NULL original_first_name: NULL original_last_name: NULL original_company_name: NULL timestamp: 1 deleted: 0 marked_for_purge: 0 eum_account_name: NULL eum_cloud_license_key: NULL eum_event_service_key: NULL initialized_with_licenses: 0 require_strong_passwords: 0 encryption_scheme: scs created_on: 1 1 row in set (0.00 sec)
.
07-21-2017 12:57 AM
Thanks Ravi.
I did it n number of times. I also tried on new Linux VM.
However facing same issue.
Main issue is it is taking almost an hour or more time at "Verifying controller ...." message.
Regards
Neelesh
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