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01-31-2023 04:21 PM - last edited on 02-01-2023 08:33 AM by Ryan.Paredez
I have a Saas trial [redacted] and I have received the 500 internal error for some time. How can I fix this?
^ Post edited by @Ryan.Paredez to remove Controller URL. Please do not share Controller URL on Community posts for security and privacy reasons
02-01-2023 08:28 AM
Hi @Arun.Karoth,
I'm looking into this. I will report back here or through a Private Message.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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02-02-2023 07:22 PM
Hello, I am experiencing the same issue. Please advise.
02-06-2023 07:01 PM
Attempting to log in to the controller for my trial, I receive the following 500 error:
: HttpErrorResponse <html><body><h1>500 Internal Server Error</h1><br/>Exception Id:d2cae2e4-1c58-4087-ab02-39928af4ee8f<br/></body></html> Http failure response for https://<redacted>.saas.appdynamics.com/controller/restui/containerApp/mainNavConfig: 500 Internal Server Error
Please advise.
02-07-2023 09:14 AM
Hello @Arun.Karoth and @Matthew.Connley,
I heard from the Accounts team
You should not click on "Use local login" rather should click on "Next".
On the login screen, you need to provide the email address/password associated with account creation.
Please let me know if this helps.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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02-07-2023 03:05 PM
@Ryan.Paredez That is how I am logging in -- I am not clicking "Use local login". The problem persists.
02-08-2023 08:58 AM
Hi @Matthew.Connley thanks for letting me know. I've reported this back to the team. I will continue to update everyone here via this thread.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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02-16-2023 08:45 AM
Hi @Arun.Karoth @Matthew.Connley are you still having issues? I have not heard back from Accounts, but I'll ping them again if this is still an issue.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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