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500 Internal error saas trial

Arun.Karoth
New Member

I have a Saas trial [redacted]  and I have received the 500 internal error for some time. How can I fix this?

^ Post edited by @Ryan.Paredez to remove Controller URL. Please do not share Controller URL on Community posts for security and privacy reasons

7 REPLIES 7

Ryan.Paredez
Community Manager

Hi @Arun.Karoth,

I'm looking into this. I will report back here or through a Private Message.


Thanks,

Ryan, Cisco AppDynamics Community Manager




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Hello, I am experiencing the same issue. Please advise.

Matthew.Connley
Explorer

Attempting to log in to the controller for my trial, I receive the following 500 error:

: HttpErrorResponse <html><body><h1>500 Internal Server Error</h1><br/>Exception Id:d2cae2e4-1c58-4087-ab02-39928af4ee8f<br/></body></html> Http failure response for https://<redacted>.saas.appdynamics.com/controller/restui/containerApp/mainNavConfig: 500 Internal Server Error

Please advise.

Ryan.Paredez
Community Manager

Hello @Arun.Karoth and @Matthew.Connley,

I heard from the Accounts team 

You should not click on "Use local login" rather should click on "Next".

On the login screen, you need to provide the email address/password associated with account creation. 

Please let me know if this helps. 


Thanks,

Ryan, Cisco AppDynamics Community Manager




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@Ryan.Paredez That is how I am logging in -- I am not clicking "Use local login". The problem persists.

Ryan.Paredez
Community Manager

Hi @Matthew.Connley thanks for letting me know. I've reported this back to the team. I will continue to update everyone here via this thread.


Thanks,

Ryan, Cisco AppDynamics Community Manager




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Ryan.Paredez
Community Manager

Hi @Arun.Karoth @Matthew.Connley  are you still having issues? I have not heard back from Accounts, but I'll ping them again if this is still an issue.


Thanks,

Ryan, Cisco AppDynamics Community Manager




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