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Hello Experts,   We need to get the IP Address under the Network tab from all the Servers where AppD MA are running through Dexter.   Some of the servers configured with different host name so getting the IP Address will be helpful to find the misconfiguration and fix the issue. Please share your knowledge!   Thanks, Selvaganesh E ... View more

Hello Experts,   We have created a custom script to monitor the ports of different servers and the script will be executed from a single server.   We are passing the below path in script: name=Custom Metrics|CustomLogMonitor|Port Monitor|$ServerName|$PortNumber|Status,value=$StatusValue   Metrics were created in the AppD controller as we expected. The path looks like below: xxxyyy(Server name where the script is running) Custom Metrics Custom LogMonitor Port Monitor abcd123(Monitoring server) 443(portnumber) 2(status: if 2 is open or 1 is close)   We need to create a Health Rule to trigger the alert when the port is not opened. But the event triggered for xxxyyy server but actually this is NOT the server the port 443 is closed. The actual server name should be abcd123.   How we can define the Health Rule, to trigger the event for abcd123 instead of xxxyyy. Kindly share your ideas.   Thanks, Selvaganesh E ... View more

Hello Experts,   Greetings!   We have installed 4.4.x version of AppD machine agent on one server but we didn't receive any data from agent to controller. So we upgraded the version from 4.4.x to 20.2.x version. Initially, it collected the data for CPU, Memory but not Disk space.    We found the below error in logs: extension-scheduler-pool-4] 07 Apr 2020 16:14:46,606  WARN RawCollectorUtil - Collector process did not finish in 27000 milliseconds   So we have increased the "sampling interval" value from 30000ms to 60000ms but still, there was no data for Diskspace. After some time, suddenly we didn't receive any metrics (CPU, memory, and Disk). We found the below error:   [extension-scheduler-pool-0] 09 Apr 2020 14:29:13,441  WARN RawCollectorUtil - Collector process did not finish in 54000 milliseconds   We configured machine agent 20.2.x on Windows Server 2016 Standard, 64bit, 256GB RAM.   Any idea why we are havaing problem to collect the data?   Thanks, Selvaganesh E   ... View more

Hello Experts,   Greetings! We are having a frequent problem with the synthetic private agent as it is not sending data to AppD Controller even though the synthetics agent is running well. The issue will be fixed by rebooting the server.   We checked the logs but unable to find any information related to it. Do we have any way to check whether the data is reporting from synthetic private agent to AppD Controller? Like, any queries which we can execute in Analytics searches to find whether the data is polling from Private agent to AppD Controller. If there is no data from private agent to controller for the past 10 minutes, we need to trigger an email alert.   Kindly share your thoughts. Thanks in advance.   Regards, Selvaganesh E ... View more

Hello Experts, I would like to monitor the age of the file which is located at remote server. The path of the will be like this:   \\<ServerName\c$\inetpub\account.log   I used "FileWatcher Extension" and edited the config.yml file like below:   fileToProcess: -displayname: "test" path: "\\\\<servername>\\\\c$\\\\inetpub\\\\account.log   But, its not working. Can someone please help me to mention the correct path name in config.yml file.   Thanks, Selvaganesh E ... View more